Debojyoti Basu
London,ON
Summary
Dedicated and results-driven professional with a proven track record in scheduling, healthcare administration, and workforce management. Seeking a challenging role that leverages my expertise in optimizing operations, implementing efficient scheduling systems, and ensuring
compliance with regulatory standards. Eager to contribute my strategic planning and leadership skills to drive organizational success in a dynamic and fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assignment Coordinator
ParaMed Home healthcare
London, ON
12.2023 - Current
- Coordinated assignment schedules and deadlines for multiple projects and provided update to SOC and operations manager.
- Managed the intake process by recording and entering new referrals from both private and government sources into the computer system.
- Determine if referrals can be accepted based on available staffing resources and input from supervisors and manager.
- Developed and maintained effective administrative procedures, ensuring office efficiency.
- Responded to patient enquiries about schedule, procedure and helping with additional issues and queries.
- Take great care to assign appropriate staff to clients needing care based on a variety of factors including times suggested by clients, staff availability, and relevant skill sets while giving consideration to geographic proximity of clients’ residence.
- Build a care schedule that supports continuity of care. Enter and update employee and patient data within a computerized system.
- Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families.
- Document and appropriately report and escalate complaints and incidents related to staff and clients.
Scheduling Assistant
Krug.Inc
Kitchener, ON
09.2023 - 09.2024
- Developing procedures and schedule, reducing downtime and cutting operational costs by 10%.
- Achieved a 98% reduction in scheduling errors through cross-departmental collaboration and ensuring information flow is accurate and consuming minimal time.
- Managed projects efficiently, delivering them 20% ahead of schedule.
- Multitasking and prioritization ensured smooth project execution and client satisfaction.
- Implemented efficient master rotation schedules, reducing labor costs by 10% while maintaining
high service level standards. - Assisting Director of operations with day to day operations and completing any miscellaneous tasks.
- Ensuring effective communication between team leaders and organizing weekly meetings to address issues in production and discussing possible solutions.
- Preparing Presentations and meeting minutes.
Store Assistant
Onkar food and spices
Kitchener, ON
08.2021 - 08.2022
- Assisted customers with product selection, answered questions, and offered helpful advice
- Processed payments and maintained accurate records of transactions
- Operated the cash register and maintained an accurate drawer
- Recorded and tracked inventory
- Responsible for providing excellent customer service while maintaining store policies and procedures
Sr Healthcare Administrator
Fedora Healthcare Solutions
Ahmedabad, India
09.2020 - 05.2021
- Coordinated and supervised the retrieval and management of medical records and associated information from physicians' offices, hospitals, and facilities.
- Experienced in analyzing data and developing reports to assess performance.
- Cultivated and sustained relationships with medical record facilities.
- Processed and oversee billing from Insurance company.
- Ensure prompt and accurate follow-up on all assigned cases and facilities.
- Uphold the highest standards of quality and timeliness for all outgoing reports and communications.
- Manage budgetary concerns, including financial planning, monitoring, and reporting.
- Recruit, trained, and supervised administrative staff, fostering a positive and collaborative work environment.
- Mitigated risks related to patient safety, legal matters, and compliance.
Health Administrator
Fedora healthcare services
Ahmedabad, India
06.2019 - 09.2020
- Coordinated and managed patient schedules, ensuring timely and efficient delivery reducing wait times by 20%.
- Skilled in developing and maintaining relationships with providers, insurers, and other stakeholders.
- Communicated with insurance companies to verify coverage and resolve billing issues, resulting in
a 15% reduction in claim denials. - Knowledge of medical terminologies, billing practices, and reimbursement policies.
- Demonstrated the ability to work effectively both independently and as part of a team with minimal supervision.
- Managed digital and physical records and maintained confidentiality.
Education
Bachelors - Pharmacy
Gujarat Technological University
Ahmadabad, Gujarat, India05-2019
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Microsoft Excel
- Adobe Acrobat
- Microsoft Teams
- Team Management
- SAP ERP
- Tableau
- Multitasking
- Attention to detail
- Time management
Certification
- Lean Six sigma (LinkedIN Certification)
- AWS Workspace for administrators (LinkedIN Certification)
- Excel Advance formulas and functions (LinkedIN Certification)
- Project Management- Healthcare projects (LinkedIN Certification)
- The Data Science of Healthcare, Medicine, and Public Health, with Barton Poulson (LinkedIN Certification)
References
References available upon request.
Timeline
Assignment Coordinator
ParaMed Home healthcare
12.2023 - Current
Scheduling Assistant
Krug.Inc
09.2023 - 09.2024
Store Assistant
Onkar food and spices
08.2021 - 08.2022
Sr Healthcare Administrator
Fedora Healthcare Solutions
09.2020 - 05.2021
Health Administrator
Fedora healthcare services
06.2019 - 09.2020
Bachelors - Pharmacy
Gujarat Technological University
Conestoga College Institute of Technology And Advanced Learning
- Lean Six sigma (LinkedIN Certification)
- AWS Workspace for administrators (LinkedIN Certification)
- Excel Advance formulas and functions (LinkedIN Certification)
- Project Management- Healthcare projects (LinkedIN Certification)
- The Data Science of Healthcare, Medicine, and Public Health, with Barton Poulson (LinkedIN Certification)
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