Summary
Overview
Work History
Education
Skills
Certification
Software Proficiencies
Timeline
Generic

Heather Villanueva

Hamilton

Summary

Dedicated Financial Services Manager with a history of managing the business office operations of a dealership by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Financial Services Manager

Maserati Of Oakville
06.2022 - Current
  • Established and maintained good working relationships with several finance sources, including manufacturer and banks to obtain funding
  • Processes all federal, provincial, and corporate paperwork related to vehicle transactions
  • Completes credit application with customer and discusses payment terms. Obtains credit approval and notifies customer of credit approval or any conditions.
  • Responsible for selling financing, mechanical repair service contracts, GAP insurance, credit insurance and other aftermarket products to clients
  • Reviews sales agreement with customers to ensure vehicle, options and price are correct

Financial Services Manager

Oakville Toyota
02.2022 - 06.2022
  • Present all F&I products and services to all customers
  • Complete and submit credit applications and utilize “active credit application taking” techniques
  • Liaise with banks to obtain funding
  • Liaise with the Company’s Credit department to obtain lease credit
  • Completed Symtech training and certification
  • Prepare vehicle financing and lease contracts
  • Provide a detailed explanation of the program and sell extended warranty products
  • Work with Salespeople to develop and improve F&I turnover

Sales Consultant

Mercedes Benz Oakville
07.2019 - 02.2022
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.

Assistant Manager

Caffe Demetres
09.2018 - 09.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Assist in training new staff positions
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assist in food and drink preparation

Research Assistant

Brock University
01.2016 - 06.2018
  • Worked both independently and collaboratively in fast-paced laboratory environment.
  • Performed statistical, qualitative and quantitative analysis.
  • Attended seminars and symposiums to improve overall knowledge and understanding.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.

Administrative Assistant

Mercedes Benz Burlington
01.2018 - 05.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • In charge of cashier responsibilities, including accurately calculating amount due; collecting cash, card, or cheques as payment; and documenting payment received
  • Provide exceptional customer service

Education

Bachelor of Science - Counselling Psychology

Brock University
St. Catharines, ON
06.2019

Skills

  • Verbal and written communication
  • Strong sales and closing skills to boost sales for the dealership
  • Automobile industry experience and knowledge
  • Ability to work well under pressure and meet deadlines
  • Strong organization skills
  • Ability to resolve conflicts successfully and calmly

Certification

  • OMVIC license

Software Proficiencies

  • Microsoft Office
  • Dealertrack
  • One-eighty
  • DAVE Symtech

Timeline

Financial Services Manager

Maserati Of Oakville
06.2022 - Current

Financial Services Manager

Oakville Toyota
02.2022 - 06.2022

Sales Consultant

Mercedes Benz Oakville
07.2019 - 02.2022

Assistant Manager

Caffe Demetres
09.2018 - 09.2020

Administrative Assistant

Mercedes Benz Burlington
01.2018 - 05.2018

Research Assistant

Brock University
01.2016 - 06.2018

Bachelor of Science - Counselling Psychology

Brock University

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Heather Villanueva