Kesniel Dhanoa
Summary
Experienced and results-driven car salesman with a proven track record of exceeding sales targets and delivering exceptional customer service. I excel in guiding customers through the car purchasing process, ensuring their needs and preferences are met with tailored solutions. With strong negotiation skills and a passion for building lasting client relationships, I am committed to providing a seamless and satisfying buying experience. Adept at staying abreast of industry trends and leveraging innovative sales techniques, I thrive in dynamic and competitive environments. Ready to leverage my expertise to drive sales and contribute to the success of a reputable automotive dealership.
Overview
8
8
years of professional experience
Work History
Financial Services Manager
AutoPlanet Direct
01.2024 - Current
- Implement efficient systems and procedures for exceptional customer service.
- Maintain comprehensive product knowledge including manufacturer-specific vehicles and incentives.
- Stay updated on third-party financing options for customer presentation.
- Adhere to OMVIC rules and regulations for vehicle sales.
- Ensure accuracy and timeliness in all documentation and contract preparation.
- Provide competitive quotes for products and services.
- Keep customers informed of vehicle delivery progress via phone updates.
- Cultivate strong professional relationships with finance companies, banks, and suppliers.
Sales Representative
Ontario Chrysler Inc.
12.2019 - 12.2023
- Engage customers warmly, building rapport for a positive buying experience.
- Listen actively to understand customer needs and preferences.
- Stay updated on vehicle features, specifications, and technologies.
- Communicate unique selling points effectively to potential buyers.
- Guide customers through the sales process from initial contact to delivery.
- Conduct informative test drives, explaining vehicle features.
- Negotiate prices and terms efficiently to secure sales.
- Close deals while prioritizing customer satisfaction.
- Ensure compliance with legal requirements and dealership policies.
- Foster ongoing customer relationships for repeat business and referrals.
- Address post-sale inquiries and concerns promptly to ensure satisfaction.
Account Manager
Life Time Fitness Inc.
11.2017 - 11.2019
- Act as primary point of contact and relationship manager for assigned clientele.
- Meet acquisition and retention goals through persistent outreach efforts.
- Customize buying experiences to align with individual needs and goals.
- Recruit new members via outbound calling and lead generation.
- Cultivate and expand relationships with new and existing members.
- Maximize member referrals through effective relationship leveraging.
- Encourage healthier lifestyles among members.
- Collaborate with club leadership for effective onboarding and retention.
- Anticipate member needs through ongoing communication.
Senior Fitness Advisor
GoodLife Fitness
06.2016 - 10.2017
- Develop innovative strategies to attract community members to local Goodlife locations.
- Generate 30 leads daily to establish and nurture client relationships.
- Schedule and conduct 8 fitness plan appointments daily with potential members.
- Provide ongoing fitness and health services to potential members, addressing their goals and offering solutions.
- Collaborate with team members to improve sales and fitness skills.
- Achieved 170% of sales target for fiscal year 2016.
- Ranked 2nd for highest sales in Canada for March 2016.
Education
Bachelor of Science - Life Sciences
University of Ontario Institute of Technology
Oshawa, ON04.2016
Skills
- Exceptional Sales Performance: Consistently surpass sales targets through effective negotiation and closing skills
- Superior Customer Service: Committed to ensuring customer satisfaction throughout the sales process
- Extensive Product Knowledge: Proficient in various automotive brands, models, and features
- Clear Communication: Strong verbal and written communication skills for effective customer engagement
- Adaptability: Thrive in fast-paced environments, adept at adjusting to changing market trends
- Team Collaboration: Work effectively with colleagues to achieve common goals and foster a positive work environment
Languages
French
Full Professional
Timeline
Financial Services Manager
AutoPlanet Direct
01.2024 - Current
Sales Representative
Ontario Chrysler Inc.
12.2019 - 12.2023
Account Manager
Life Time Fitness Inc.
11.2017 - 11.2019
Senior Fitness Advisor
GoodLife Fitness
06.2016 - 10.2017
Bachelor of Science - Life Sciences
University of Ontario Institute of Technology
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