Heather McMorrow
Lethbridge,AB
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
21
21
years of professional experience
Work History
Sr Advisor
ALBERTA HEALTH SERVICES
11.2022 - Current
- Advised Physician Leaders and Zone Medical Directors across Alberta on HR and labour issues
- Facilitated a 12-week Crucial Conversations and Accountability Workshop for all Physician Leaders
- Provide recommendations to improve the bi-lateral complaint process
- Culture reviews at Rural sites to provide feedback on how to foster local decision making.
- Provide leadership to Advisors on risk factors involved in grievances and arbitrations.
- Provide consultation on how to resolve issues prior to them going through the complaint process.
- Provide recommendations on restoring trust after an investigation.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
Manager of Human Resources and Labour
TECK
01.2021 - 11.2022
- Managed Human Resources function for a plant of 1500 employees
- Successfully negotiated 2 unionized collective agreements within company mandate
- Provided training to local team on the bargaining process
- Oversaw the implementation of SAP a new HRIS system
- Introduced Organizational Effectiveness to TECK which included reference manuals and facilitating workshops
- Developed a people strategy based on lean principles of having the right people, in the right roles, doing the right work, at the right time
- Developed and implemented a mental health strategy and piloted a Peer Support Program
- Developed an interactive workshop to roll out the new TECK Purpose and Values to operations
- Re-vamped a Women in Mining and Refining Leadership Program
- Re-designed the Workforce Planning process
- Maintained 3% turnover throughout a difficult post-pandemic labour market
- Utilized lean principles to reduce the vacancy fill rate by 10%
VP of Operations and Human Resources
Lethbridge Iron Works
01.2012 - 12.2020
- Oversaw Human Resources, Safety, Operations/Maintenance and Continuous Improvement functions
- Created policies and facilitated training on employment standards, Occupational health and safety and Human Rights legislation
- Scrum Master for the Management team facilitating two-week sprints for rapid project completion
- Led town halls, facilitated leadership meetings, hosted off-site workshops and retreats
- Oversaw weekly Kaizen projects averaging $100,000 in savings per week
- Implemented a people strategy that reduced turnover from 30% to 8% and increased uptime from 70% to 90%
- Introduced the concept of Just Culture supported by a roll out of leadership training courses and revamping the company's Vision and Values
- Developed a 5-year plan with quarterly objectives that doubled sales from 15 million to 30 million
- Oversaw personnel management, including wage increases, promotions, and disciplinary actions.
Human Resources Manager
Cargill Meat Solutions
01.2007 - 01.2012
- Managed Human Resources function for a plant of 2000 employees
- Developed processes for relocation, housing, and settlement of 600 Temporary Foreign Workers
- Successfully partnered with the town of High River to open an Immigrant Aid Society
- Achieved 25% turnover in an industry that averages 60%
- Change Agent responsible for executing the Change, Communication and Education portion of a world-wide Reliability Excellence project
- Rolled out to site corporate programs such as talent acquisition and recruitment, performance management, succession planning, employee and leadership development and change leadership.
Human Resources Manager
Cargill Case Ready
01.2006 - 01.2007
- Created the HR framework including all policies for a startup company for Cargill Case Ready
Labour Relations Manager
Cargill Meat Solutions
01.2005 - 01.2007
- Administration of the collective agreement and grievance process for 1700 unionized employees
- Provided interpretation advice on how to implement the collective agreement
- Utilized conflict management techniques to find creative solutions to difficult labour challenges
- Represented the company during arbitration hearings
- Provided advice on Worker Compensation appeals
- Prepared responses to Human Rights complaints
Human Resources Generalist
Cargill Meat Solutions
01.2003 - 01.2005
Education
Bachelor of Business Administration - Human Resources And Labour Relations
University of Lethbridge
Lethbridge, AB12.2002
Skills
- Collective Bargaining
- Lean
- Organizational Effectiveness
- Professional Relationships
- Metal Mining
- Health Care System
- Strategic Planning
- Performance Metrics Analysis
- Performance Optimization
- HR Laws
- Performance Management Systems
Accomplishments
20 years of Human Resources and Labour Relations experience in both union and non-union environments
Lead for the Collective Bargaining process in both the mining and manufacturing sectors
Certified Scrum Master with extensive experience leading teams through project implementation
Expertise in Labour Relations, Occupational Health and Safety and Human Rights legislation.
Transformed manufacturing facility into a Lean Operation doubling sales and increasing production output
Organizational Effectiveness expertise specifically in material development and workshop facilitation
Lean Green Belt and Certified Scrum Master
Trained in Japan to become a Black Belt in lean principles that were used to transformed a 120 year old foundry into a lean manufacturer.
Timeline
Sr Advisor
ALBERTA HEALTH SERVICES
11.2022 - Current
Manager of Human Resources and Labour
TECK
01.2021 - 11.2022
VP of Operations and Human Resources
Lethbridge Iron Works
01.2012 - 12.2020
Human Resources Manager
Cargill Meat Solutions
01.2007 - 01.2012
Human Resources Manager
Cargill Case Ready
01.2006 - 01.2007
Labour Relations Manager
Cargill Meat Solutions
01.2005 - 01.2007
Human Resources Generalist
Cargill Meat Solutions
01.2003 - 01.2005
Bachelor of Business Administration - Human Resources And Labour Relations
University of Lethbridge
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