Summary
Overview
Work History
Education
Skills
Timeline
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Neuza Pento

Neuza Pento

Brampton,ON

Summary

Insightful Employee Relations Advisor known for high productivity and efficient task completion. Specialize in conflict resolution, policy development, and employee engagement strategies. Excel in communication, empathy, and negotiation skills, ensuring positive outcomes in complex situations. Committed to fostering inclusive work environments and enhancing employee satisfaction.

Overview

22
22
years of professional experience

Work History

Employee Relations Advisor

Royal Bank Of Canada
Toronto, Ontario
11.2003 - Current
  • Facilitated training sessions on workplace policies and compliance requirements.
  • Attended meetings with union representatives regarding collective bargaining agreements.
  • Reviewed documents related to employee benefits including health insurance, retirement plans and leave policies.
  • Partnered with leadership team to facilitate strategic planning.
  • Researched case law related to various types of employment disputes.
  • Investigated complaints from employees concerning potential workplace violations or misconducts.
  • Prepared reports summarizing findings from investigations into employee relations matters.
  • Partnered with legal counsel when necessary to ensure compliance with applicable laws.
  • Collaborated with Human Resources team members to ensure successful implementation of HR initiatives.
  • Maintained up-to-date knowledge of relevant labor laws, court decisions and regulatory changes.
  • Advised supervisors on best practices for addressing difficult conversations with employees.
  • Analyzed trends in employee grievances, complaints and terminations in order to identify areas of risk or concern within the organization.
  • Provided guidance, advice and support to managers on complex employee issues.
  • Reviewed job descriptions, organizational charts, salary surveys and other data sources to ensure compliance with employment regulations.
  • Communicated orally and in writing to appropriate stakeholders to convey information, gather data and discuss required corrective actions.
  • Performed continuous evaluations of employee techniques and implemented corrective actions.
  • Conducted employee relations investigations and provided recommendations for resolution.
  • Assisted in the development of policies and procedures related to employee relations matters.
  • Developed performance improvement plans based on deep reviews of current work.
  • Reviewed and updated company policies to ensure alignment with legal standards and best practices.
  • Supported leadership in addressing team dynamics and fostering a positive work environment.
  • Provided guidance on labor laws and best practices for employee relations matters.
  • Assisted in the implementation of performance management processes across departments.
  • Collaborated with HR teams to develop employee engagement initiatives and programs.
  • Monitored attendance records for accuracy, ensuring that all absences are properly documented according to company policy.

Education

Sheridan College Institute of Technology And Advanced Learning
Oakville, None

Skills

  • Workplace training
  • Collective bargaining
  • Employee investigations
  • Labor law compliance
  • Policy development
  • Employee guidance
  • Performance management
  • Report writing
  • Conflict resolution
  • Change management
  • Team collaboration
  • Risk assessment
  • Employee engagement
  • Dispute mediation
  • Ethics and compliance
  • Diversity and inclusion
  • Procedure implementation
  • Disciplinary action management
  • Coaching and mentoring
  • HR background
  • Performance improvement strategies
  • Case analysis
  • Collaboration
  • Dispute resolution
  • Influencing skills
  • Cross-functional collaboration

Timeline

Employee Relations Advisor

Royal Bank Of Canada
11.2003 - Current

Sheridan College Institute of Technology And Advanced Learning

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