Heather MacAulay
Halifax,NS
Summary
Dynamic professional with a proven track record in small business operations and customer relations, notably at AB Care Healthcare Inc. Excelled in relationship building and verbal communication, enhancing customer satisfaction and fostering repeat business. Achieved significant improvements in service delivery through innovative process enhancements.
Overview
6
6
years of professional experience
Work History
Owner/RMT
Totally Relaxed Inc.
01.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
RMT
Massage Addict
08.2019 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Continuing Care Assistant
AB Care Healthcare Inc.
05.2020 - 08.2020
- Assisted in daily living activities for improved quality of life.
- Improved patient mobility by assisting with transfers and ambulation exercises.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
- Maintained a clean and organized environment to support infection control measures.
Education
Accelerated LPN
NSCC
Ivany Campus06-2026
Advanced Clinical Massage Therapy
Makami Collage
Edmonton, AB05-2018
Continuing Care Assistant
NSCC
Darthmouth03-2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Continuing Care Assistant
AB Care Healthcare Inc.
05.2020 - 08.2020
RMT
Massage Addict
08.2019 - 09.2021
Owner/RMT
Totally Relaxed Inc.
01.2019 - Current
Accelerated LPN
NSCC
Advanced Clinical Massage Therapy
Makami Collage
Continuing Care Assistant
NSCC
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