Erin Elliott-Mehlenbacher
Fraserville,ON
Summary
Accomplished RMT and Business Owner at Haldimand Hands on Health, demonstrating exceptional customer service and leadership skills. Expert in fostering strong client relationships, enhancing customer satisfaction, and driving business growth through diligent financial management and commitment to quality. Proven track record in team collaboration, attention to detail, and continuous professional development. Knowledgeable RMT and business owner with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Overview
26
26
years of professional experience
Work History
RMT/Business Owner and Operator
Haldimand Hands on Health
12.2003 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Follow Standards of Practice as an RMT and maintain good standing with CMTO
Bartender
Montana's Cookhouse
09.1998 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
RMT
Absolute Wellness
05.2001 - 01.2007
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency in daily operations.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
Education
High School Diploma -
CSS
Cayuga06.2017
RMT - Massage Therapy
Alexandrian Institute
Hamilton03.2000
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Team Collaboration and Leadership
Languages
English
Full Professional
Additional Information
I actively contribute to my community through volunteer work. I serve as an investigator for Please Bring Me Home, a non-profit organization dedicated to locating missing persons, where I assist in investigative efforts. Additionally, I volunteer at a local nursing home twice a month, spending time with residents and offering companionship for two hours each session. These experiences allow me to give back to the community while developing empathy, teamwork, and problem-solving skills.
Timeline
RMT/Business Owner and Operator
Haldimand Hands on Health
12.2003 - Current
RMT
Absolute Wellness
05.2001 - 01.2007
Bartender
Montana's Cookhouse
09.1998 - 01.2021
High School Diploma -
CSS
RMT - Massage Therapy
Alexandrian Institute
Similar Profiles
Melissa KragtenMelissa Kragten
Executive Board Member at Haldimand Family Health TeamExecutive Board Member at Haldimand Family Health Team
GRACE UDDY-AKATUGRACE UDDY-AKATU
Health Promoter (Internship) at Women’s Health in Women’s Hands Community Health CentreHealth Promoter (Internship) at Women’s Health in Women’s Hands Community Health Centre
Laura DungeyLaura Dungey
Registered Nurse, Emergency Department at West Haldimand General HospitalRegistered Nurse, Emergency Department at West Haldimand General Hospital
Cassaundra SloanCassaundra Sloan
Founder at Girl North StudiosFounder at Girl North Studios
Leah CobierskiLeah Cobierski
Advanced Foot Care Nurse at Community Health Centers NorthumberlandAdvanced Foot Care Nurse at Community Health Centers Northumberland