Heather Jubenville
Wallaceburg,ON
Summary
Compassionate Personal Support Staff Member experienced in delivering emotional and physical support to clients and families. Achieved positive client wellbeing through personalized care monitoring and efficient task completion. Focused on enhancing client experiences by utilizing strong communication, empathy, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Personal Support Worker
Oaks Retirement Village
Wallaceburg, Ontario
09.2024 - Current
- Provided personal care services such as bathing, grooming and toileting to clients.
- Supported residents in daily living activities and personal care, promoting independence and dignity.
- Facilitated companionship and emotional support to improve resident morale and overall well-being.
- Coordinated with healthcare staff to monitor resident health and safety.
- Maintained a clean and safe environment for all residents.
- Took meal orders, served food, and maintained dining area cleanliness to ensure a pleasant dining experience.
- Documented resident care activities in compliance with regulations and standards.
- Communicated effectively with families about resident needs and concerns.
- Collaborated with other health professionals to coordinate the care of each client.
- Managed challenging behaviors in a calm manner while following established protocols.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored vital signs such as temperature, pulse rate, and respiration rate.
Caregiver
Parents
Wallaceburg, ON
10.2021 - Current
- Assisted with activities of daily living such as bathing, dressing and grooming.
- Accompanied to doctor appointments and other errands.
- Provided wound care and physical therapy.
- Observed changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored vital signs including blood pressure, temperature, blood sugar and pulse rate.
- Administered prescribed medications on a timely basis.
- Assisted with ambulation by providing support during transfers from bed to chair or walker.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
General Assistant
Wallaceburg Bag Ladies
Wallaceburg, ON
03.2014 - 12.2023
- Provided administrative support to the staff including scheduling meetings.
- Managed incoming calls and emails, responding to inquiries promptly.
- Assisted in organizing and maintaining office records and filing systems.
- Performed data entry tasks for various departments using computer applications.
- Handled confidential information with discretion and professionalism.
- Provided support in conducting research activities when required.
- Supported the implementation of new initiatives designed to enhance productivity within the workplace.
- Sewing diapers, menstrual pads, bags for kits.
- Collected and packed donations for shipping.
- Delivered supplies to volunteers.
- Assembled hygiene kits for shipment.
Skills
- Personal care
- Vital signs monitoring
- Medication administration
- Meal preparation
- Nutrition
- Meal service assistance
- Time management
- Multitasking and organization
- Problem-solving
Timeline
Personal Support Worker
Oaks Retirement Village
09.2024 - Current
Caregiver
Parents
10.2021 - Current
General Assistant
Wallaceburg Bag Ladies
03.2014 - 12.2023