Heather Bain
2895 Cambridge St. Vancouver ,BC
Summary
Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly learning new skills. Highly organized, proactive and punctual with team-oriented mentality. Dependable and diligent individual with over 20 years of experience working in Customer Service.
Overview
23
23
years of professional experience
Work History
Seasonal Worker
Pacific National Exhibition
Vancouver, BC
08.2023 - 09.2023
- Answered customers' questions and addressed problems and complaints in person.
- Identified needs of customers promptly and efficiently.
- Gathered feedback from general public pertaining to guests concerns .
- Maintained knowledge of local activities and events to educate guests on options.
Night Crew Stocker
London Drugs
Vancouver, BC
10.2022 - 07.2023
- Used proper case cutting techniques to cut and sort stock loads.
- Checked shelves in department to determine replenishment needs.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Customer Service Associate
London Drugs
Vancouver, BC
06.2000 - 01.2022
- Replenished shelves to maintain adequate merchandise levels.
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
- Supported customer service goals and enhanced relations through friendly and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers.
Education
High School Diploma -
Junipero Serra High
San Diego CASkills
- Stocking products
- Moving Boxes
- Product organization
- Stockroom procedures
- Inbound and Outbound Calling
- Product Knowledge
- Proficient with planograms and schematics
Timeline
Seasonal Worker
Pacific National Exhibition
08.2023 - 09.2023
Night Crew Stocker
London Drugs
10.2022 - 07.2023
Customer Service Associate
London Drugs
06.2000 - 01.2022
High School Diploma -
Junipero Serra High