Hayley Joseph
Minden,Ontario
Summary
Dedicated administrative professional with over 10 years of customer service skills including telephone customer service, sales, and tech support. Extensive knowledge in customer care and conflict resolution. Passionate about building customer relationships and defusing customer complaint situations. Personable and professional under pressure with a motivated, energetic nature. Committed to providing high-quality customer care and to create a positive experience for all.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Weedman Lawn Care (Remote)
1 2023 - Current
- Manage Large amount of calls and identify while assessing cutomers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Met personal/customer serviced team sales targets and call handling quotas
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow-up to ensure resolutions
- Provide accurate, valid, and complete information by using the right methods and tools
- Kept records of customer interactions, process customer accounts and file documents
- Took the extra mile to engage customers
- Renewal rate over 80%
- Followed Communication procedures, guidelines and [policies
CUSTOMER SERVICE REPRESENTATIVE
KGS Research (Remote)
2022.01
- Conducted telephone surveys to our clients about customer satisfaction, public policies, political issues and local issues
- Worked closely with the quality control team to ensure opinions and data are collected in a neutral and un-biased manner
- Followed all staffing and scheduling rules (i.e., handing in weekly schedule on time)
- Remained neutral on opinions to avoid collecting any skewed data
- Reported any technical problems to the team leaders to avoid losing respondents
- Maintained solid customer relationship by handling questions and concerns with speed and professionalism
- Averaged around 200 calls a shift (some answering machines)
CUSTOMER SERVICE REPRESENTATIVE
Quintik Marketing (Remote)
2022.01 - 2023.01
- Cold called real estate agents to arrange meetings and gain new customers
- Offered Information on service offerings and built rapport with customers
- Asked pertinent questions to understand the customer’s requirements
- Enter names, addresses, appointments, reactions of Real Estate Agents solicited into Microsoft Excel and Word
- Relayed the information to my boss in an accurate and efficient way
- Followed up with customer to solicit further appointments
CUSTOMER SERVICE REPRESENTATIVE
Pool Supplies Canada (Remote)
2021.01 - 2022.01
- Assisted customers with a warm and professional attitude
- Memorized entire line of company products and services, including prices and specials
- Provided basic technical support for clients on a wide range of company products, resolving issues at a 95% rate
- Remained courteous and calm, even during moments of customer dissatisfaction
- Handled online orders and credit card transactions
Education
Bachelor of Science - Legal Assistance
Herzing College
2001.05 -
Skills
Customer Service
Timeline
CUSTOMER SERVICE REPRESENTATIVE
KGS Research (Remote)
2022.01
CUSTOMER SERVICE REPRESENTATIVE
Quintik Marketing (Remote)
2022.01 - 2023.01
CUSTOMER SERVICE REPRESENTATIVE
Pool Supplies Canada (Remote)
2021.01 - 2022.01
Bachelor of Science - Legal Assistance
Herzing College
2001.05 -
CUSTOMER SERVICE REPRESENTATIVE
Weedman Lawn Care (Remote)
1 2023 - Current
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