KRIMI PATEL
Minden,Ontario
Summary
To take a challenging and managerial role in the field of Computer programming and implement the expertise and experience gained in this field to develop complex projects with efficiency and quality.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Access Research Call Centre
03.2020
- Assisted customers with problem resolution
- Provided friendly and professional service over the phone
- Collaborated with the team to ensure a positive customer experience.
Food Supervisor
Subway
07.2021 - Current
- Provide advice and oversee standardization of recipes, menu preparation, portion, cost and waste control
- Supervisory duties include training, writing, conducting performance appraisals, and assisting in department budget preparation.
IT Programmer Analyst
BSP Technologies
03.2017 - 09.2019
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Tested server code to validate code changes.
- Implemented scripts to enhance user experience.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Incorporated database technologies into coding projects.
Education
Diploma in Computer Science and Technology -
Alpha College
Postgraduate Diploma in IT Programmer Analyst -
College Lasalle
Skills
- NET
- Android
- Android development
- Android Studio
- ASP
- ASPNET
- CSS
- HTML
- IOS
- IOS Development
- Java
- Microsoft Office
- Microsoft office suite
- Microsoft SQL
- Mobile Development
- MySQL
- Oracle
- PHP
- Python
- Python 3
- SQL
- Visual Studio
- Wordpress
- Process Optimization - Implemented a new workflow process that increased team efficiency by 30%
- Multitasking - Managed high-volume calls, email enquiries and technical support cases concurrently while doubling customer satisfaction scores
Languages
ENGLISH
Native or Bilingual
FRENCH
Elementary
Projects
E-Rental Website, Montreal, Bootstrap, AJAX, JavaScript, This is a Web Application that allows a user to rent clothes for an event or a specific purpose. They can chat in the personal chatroom and also report if not found to be suitable.
Training
Android Development .NET Framework
Timeline
Food Supervisor
Subway
07.2021 - Current
Customer Service Agent
Access Research Call Centre
03.2020
IT Programmer Analyst
BSP Technologies
03.2017 - 09.2019
Diploma in Computer Science and Technology -
Alpha College
Postgraduate Diploma in IT Programmer Analyst -
College Lasalle
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