Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Accomplishments
Work Availability
Work Preference
Quote
AssistantManager
MOHAMED ANIS KHALED SAYOUD

MOHAMED ANIS KHALED SAYOUD

Markham,Canada

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Communicative Import Coordinator with background tracking shipments, pursuing quotes from prospective shippers and completing import documentation. Bilingual employee with over 5 years of experience in team-driven environments. Known for reporting nonconformance and coordinating cargo availability. Superior Import Manager directs and manages import activities to maintain compliance with regulatory requirements. Supervises logistics and establishes and maintains working relationships with freight forwarders and carriers to facilitate and streamline processes. Demonstrated knowledge of freight contracts with strong cross-functional leadership skills. Detail-oriented Import Coordinator skillful computing international fees on shipments. Enthusiastic professional knowledgeable in customs regulations and shipment categorization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Talent Corp Ltd
04.2024 - 09.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.

Collection Agent

MJR Capital Services Inc
09.2023 - 04.2024
  • As a Collection Agent at MJR Capital Services Inc, I was tasked with managing accounts receivable and pursuing overdue payments
  • My duties included contacting clients to negotiate payment arrangements, resolving billing discrepancies, and maintaining accurate records of communications and payments
  • I employed strong problem-solving skills to handle disputes and worked closely with clients to understand their financial situations
  • My role required effective communication, persistence, and a customer-focused approach to successfully collect outstanding debts while maintaining positive relationships

Customer Service Representative

Canadian Tire Corporation, Ltd.
04.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Officer

National Bank of Algeria
01.2020 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Assisted call-in customers with questions and orders.
  • Completed data entry to record call notes, suggestions and questions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.

Customer Service Representative - Call Centre

Alger Post
01.2019 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Advanced Diploma - Business Management

Humber College
Toronto, ON
11.2024

HIGH SCHOOL DIPLOMA - COMMUNICATIONS

Maaraket Derdara Zouabi 1958
Sidi Merouane, Mila
07.2021

DEC - Aviation private License

School of flight
04.2021

Skills

Account management

  • Attention to detail
  • Work ethic
  • Cash register operation
  • Stocking
  • Teamwork
  • Host/Hostess
  • Microsoft Office
  • Retail sales
  • E-commerce
  • Google Ads
  • Data entry
  • Property management
  • Digital Marketing
  • Computer Networking
  • Technical support
  • Cold calling
  • Databases
  • Salesforce
  • Communication
  • Listening
  • Time management
  • Reconciliation
  • Customer service
  • Organization
  • Proactivity
  • Punctuality
  • Sales
  • Filing
  • Typing
  • Accounts receivable
  • Financial services
  • Negotiation
  • Analytical skills
  • Google Analytics
  • Facebook Advertising
  • SAP
  • Program management
  • Outside sales
  • IOS
  • Email Marketing
  • Analytics
  • Accounting
  • Construction
  • XML
  • HTML5
  • Outbound sales
  • Door-to-door
  • NET
  • Microsoft SQL Server
  • WordPress
  • User Interface (UI)

Import Documentation

Shipping procedures

Incoterms Knowledge

Transportation Management

Customs regulations expertise

Customs regulations compliance

Problem-Solving

Teamwork and Collaboration

Time Management

Multitasking

Multitasking Abilities

Reliability

Excellent Communication

Critical Thinking

Computer Skills

Clear Communication

Email and Phone Communication

Organizational Skills

Team Collaboration

Team Leadership

  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling
  • Client Engagement
  • Presentation Skills
  • Online chat and email
  • Public Speaking
  • Relationship Building
  • Contract Negotiation
  • Product Sales

Certification

High school Diploma, Present

Humber College Advanced Diploma -Business Management


Personal Information

Willing To Relocate: Anywhere


Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Executive

Talent Corp Ltd
04.2024 - 09.2024

Collection Agent

MJR Capital Services Inc
09.2023 - 04.2024

Customer Service Representative

Canadian Tire Corporation, Ltd.
04.2022 - 09.2023

Customer Service Officer

National Bank of Algeria
01.2020 - 12.2021

Customer Service Representative - Call Centre

Alger Post
01.2019 - 01.2020

DEC - Aviation private License

School of flight

Advanced Diploma - Business Management

Humber College

HIGH SCHOOL DIPLOMA - COMMUNICATIONS

Maaraket Derdara Zouabi 1958

Accomplishments

  • Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
  • Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
  • Developed a new telephone script that was positively received by customers and so impressive that management implemented it for the entire department.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work from home optionPaid time offCareer advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
MOHAMED ANIS KHALED SAYOUD