Hastings Gold
Scarborough,ON
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
Work History
Website Developer - Remote
Schekinah Mentors Internationa , NGO
2022.08 - Current
- Enhanced user experience by applying responsive design principles and optimizing website performance.
- Developed custom WordPress themes for improved website functionality and increased traffic.
- Streamlined codebase with modular programming techniques, resulting in faster load times and easier maintenance.
- Collaborated with graphic designers to create visually appealing and user-friendly websites.
- Resolved cross-browser compatibility issues with thorough testing, ensuring a consistent experience for all users.
- Designed mobile-first websites using progressive enhancement techniques, catering to a growing mobile audience.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Oversaw web platform testing, troubleshooting and user sampling prior to live deployment.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Oversaw back-end development using PHP to maintain website integrity.
- Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
- Boosted web traffic by improving navigation and rectifying bottlenecks.
IT Support Specialist ,Web Developer -Remotely
TENEF USA NGO
2020.03 - Current
- Developed and designed the TENEF USA Website.
- Enhanced user experience by developing and implementing responsive web designs.
- Streamlined code for faster load times and improved website performance.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Reduced development time by creating reusable code libraries for future projects.
- Created custom APIs for seamless integration with third-party services, expanding application functionality and compatibility.
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Manage troubleshoot all email accounts related issues
- Website update and upgrade
IT Support Specialist
Ampri Group
2019.02 - 2024.01
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Used ticketing systems to manage and process support actions and requests.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Advanced Diploma - Software Engineering-Artificial Intelligence
Centennial College of Applied Arts and Technology
Scarborough, ONAdvanced Diploma - Software Engineering
Aptech Computer Education
Lagos , Nigeria04.2023
Skills
- Front-End Development
- Agile Workflow
- SEO best practices
- Scripting Languages: PHP, Python, Javascript
- API Integration
- Website optimization
- WordPress Development
- Written Communication
- Web Security
- Front-End Programming: HTML5, CSS3, AJAX
- Configuration Management
- Active Directory
Languages
English
Full Professional
Timeline
Website Developer - Remote
Schekinah Mentors Internationa , NGO
2022.08 - Current
IT Support Specialist ,Web Developer -Remotely
TENEF USA NGO
2020.03 - Current
IT Support Specialist
Ampri Group
2019.02 - 2024.01
Advanced Diploma - Software Engineering-Artificial Intelligence
Centennial College of Applied Arts and Technology
Advanced Diploma - Software Engineering
Aptech Computer Education
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