Hassan Yusuf
Markham,ON
Summary
Experienced Analyst seeking roles in data analysis and marketing. Strong expertise in data comprehension with high attention to detail. Proven ability in customer service, understanding customer needs, and customizing solutions.
Overview
8
8
years of professional experience
Work History
Control Tower, Senior Analyst- - Incident Management
Rogers Communications
03.2022 - Current
- Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
- Developed data mining algorithms to identify and classify patterns in data.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
Business High Value Consultant- Inbound Call Centre
Rogers Communications
04.2018 - 03.2022
- Leveraged exceptional interpersonal skills to retain long-term customers and effectively handled high-pressure calls
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Lead Final Checker
Sky Cafe
06.2016 - 03.2018
- Coordinated organization of essential flight components for various airlines
- Managed and coordinated cargo deliveries, leading warehouse operations cross-functionality
- Contributed to inventory management efforts by assisting in stock counts and ensuring product availability.
Education
Business Diploma - Marketing -
Humber College
06.2017
Skills
- OPERATIONS: Microsoft Office (Word, Excel, Powerpoint, Outlook), Confluence, Sales Force, Teams, Slack, Sharepoint, Google Doc
- MANAGEMENT: Conflict Resolution, Organization, Team Collaboration and Communication, Strategic Thinking, Reporting and Process Improvement
- ANALYTICAL SKILLS: Data Analysis, Incidence Control and Resolution, Technical Writing, Risk Reporting and Management
- TECHNICAL: SQL, Salesforce, HTML, V21, ICM, SGI, Maestro
Timeline
Control Tower, Senior Analyst- - Incident Management
Rogers Communications
03.2022 - Current
Business High Value Consultant- Inbound Call Centre
Rogers Communications
04.2018 - 03.2022
Lead Final Checker
Sky Cafe
06.2016 - 03.2018
Business Diploma - Marketing -
Humber College
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