Ugo Okafor
Hamilton,ON
Summary
Experienced Business Analyst and Certified Scrum Master with 6+ years across banking, utilities, and small business operations. Strong track record of turning data into actionable insights that drive strategic decision-making and measurable results. Skilled in requirements gathering, process optimization, and cross-functional stakeholder collaboration. Adept at leveraging technology, analytics, and agile practices to streamline operations, improve efficiency, and support high-impact business initiatives.
Overview
6
6
years of professional experience
5
5
Degrees / Certifications
Work History
Senior Business Analyst – Small Business Operations
Toronto Dominion Bank (TD Bank) (Contract)
Toronto, ON
05.2025 - Current
- Led comprehensive business needs assessments using a structured requirements process (elicitation, analysis, documentation, and change management) to prioritize critical initiatives and deliver clear recommendations on options, risks, and cost–benefit impacts.
- Implemented and optimized Taxprep software for efficient consolidation and issuance of client tax returns, improving accuracy and operational turnaround time.
- Partnered closely with product owners to build and refine the product backlog, applying Agile best practices to maximize business value and alignment with strategic goals.
- Facilitated core Agile ceremonies, including Iteration/Release Planning, Backlog Refinement, Retrospectives, Sprint Reviews, and Daily Stand-ups, ensuring high team performance and delivery consistency.
- Developed and presented both low- and high-fidelity prototypes to stakeholders to validate requirements and support user-centric solution design.
- Collaborated with vendors, business leaders, SMEs, and IS teams to define end-to-end solutions aligned with future-state architecture, existing constraints, and enterprise strategies.
- Supported senior leadership with data-driven reporting, analytics, and business presentations to inform divisional planning and strategic decision-making.
- Managed and coached team leads, strengthening overall team capability, fostering a culture of continuous improvement, and building a strong talent pipeline.
- Delivered high-quality analytical insights and solutions to key stakeholders, ensuring clarity, alignment, and measurable business impact.
Business Analyst
Royal Bank of Canada (RBC) (Contract)
Toronto, ON
02.2024 - 03.2025
- Conducted in-depth analysis of information from multiple sources, resolving conflicts and translating high-level concepts into detailed, actionable requirements.
- Supported the implementation of custom web-based software products, including the development and launch of a scalable SaaS platform, boosting user engagement and increasing subscription rates by 20%.
- Partnered with Scrum teams to test, validate, and certify application features prior to production deployment.
- Collaborated with business partners, vendors, and cross-functional teams to align technology solutions with strategic business goals.
- Analyzed and validated business requirements, evaluating solution viability against project timelines, quality standards, and resource constraints, and recommended alternative approaches when needed.
- Facilitated end-to-end project delivery by coordinating with development, QA, and technical teams, ensuring traceability, timely defect resolution, and successful project outcomes.
- Provided subject-matter expertise to Scrum teams, enhancing product backlog quality, refining master story lists, and supporting sprint planning and design documentation.
- Acted as a bridge between business and technology, ensuring solutions met business needs while maintaining operational efficiency and alignment with RBC’s strategic priorities.
- Collaborated with cross-functional teams to define project requirements and ensure alignment.
Business Analyst
Alectra Utilities
Toronto, ON
07.2019 - 11.2023
- Partnered with business stakeholders and vendors to align technology solutions with organizational strategy, ensuring projects delivered measurable business value.
- Developed detailed user stories, business requirements documents (BRDs), and process maps to guide project execution and ensure clear stakeholder alignment.
- Collaborated with IT and client services teams to enhance client satisfaction and streamline service delivery.
- Conducted market and competitor research to identify trends, inform strategic decisions, and support business planning.
- Worked closely with stakeholders to define project objectives, success criteria, and deliverables.
- Supported and promoted Agile practices, driving continuous improvement in processes, service delivery, and team collaboration.
- Delivered actionable insights and structured solutions to optimize workflows, increase efficiency, and support high-impact initiatives.
Education
Bachelor of Commerce - Business Management
MCMASTER UNIVERSITY
09.2019
Masters - international business management
MOHAWK COLLEGE
08.2022
Skills
- Microsoft Office products (Outlook, Word, Excel, PowerPoint, Visio)
- Software Testing
- Sprint & Product Planning
- Data Analysis
- Operations Analysis
- Forecasting and Planning
- Business Process Mapping
- Competitive Analysis
- Power BI
- SQL Proficiency
- System Development
- SaaS
- User Stories
- Collaboration tools (Sharepoint, Teams, Slack)
- Quality Assurance Procedures
- User Acceptance Testing
- Functional Testing
- Agile Methodologies
- System Deployment
- SDLC
- Jira
- Confluence
- ERP Systems
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- Certified Business Analysis Professional (CBAP), IIBA
- Certified Scrum Product Owner (CSPO)
- Certified SAFe 5 Practitioner (SCALED AGILE FRAMEWORK SAFE)
- Program Stakeholder Management in ClickUp, COURSERA
- Business Analyst Immersive – SkillHat
- Ethical Conduct for Research involving Humans, Panel On Research Ethics - 2021
Additional Information
Additional information and references available on request.
Timeline
Senior Business Analyst – Small Business Operations
Toronto Dominion Bank (TD Bank) (Contract)
05.2025 - Current
Business Analyst
Royal Bank of Canada (RBC) (Contract)
02.2024 - 03.2025
Business Analyst
Alectra Utilities
07.2019 - 11.2023
Bachelor of Commerce - Business Management
MCMASTER UNIVERSITY
Masters - international business management
MOHAWK COLLEGE