Summary
Overview
Work History
Education
Skills
Professional Highlights
Achievementsandvolunteerexperience
References
Hobbies and Interests
Timeline
Generic

Harsimran Kaur

Brampton

Summary

Highly motivated and result oriented professional with customer service experience and knowledge in supply chain/logistics and retail operations. A strong desire and interest to pursue a career that enables me to utilize my retail and admin experience to cultivate and grow people relationships.

Overview

3
3
years of professional experience

Work History

Retail Associate

Canadian Tire
02.2023 - Current
  • Meet, greet and thank customers and provide friendly, informed service to them.
  • Guides customer to the location of requested items.
  • Locates products in the warehouse.
  • Answers questions and provides friendly advice and services to customers.
  • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Learns about new products on a regular basis.
  • Keeps up to date with in-store promotions, in-store deals and product locations.
  • Ensures that retail basics tasks are executed efficiently.
  • Identify low stock levels and maintain inventory accuracy.


Real Estate Admin

Savemax Real Estate Brokerage
08.2023 - 11.2023
  • Answering all incoming phone calls, managing, and constantly checking our general E-mail/Faxes
  • Receive and accept mail and courier packages including processing and sending outgoing mail, ordering couriers for deliveries
  • Handling Deposit cheques offers and listings
  • Typing up offers, booking appointments and confirming appointments
  • Participate and assist in coordinating business events, projects, and initiatives
  • Perform any other job functions as necessary to ensure continued smooth operation of the business.

Retail Associate

Canadian Tire
01.2022 - 05.2023
  • Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders and pricing needs
  • Provided returns, exchanges, and store credits with POS system to provide maximum customer satisfaction
  • Entrusted with complex customer service issues because of exceptional ability to promptly resolve concerns and satisfy customers
  • Developed and improved the performance of the team and individuals by delivering training, communicating expectations, delivering performance feedback, and conducting follow-ups
  • Trained new coworkers in techniques and skills for dealing with customers, using POS system.

Retail Associate (Part-time)

Wal-Mart
07.2021 - 12.2021
  • Worked with customers to understand requirements and provide exceptional customer service
  • Providing the customer with the material needed to ensure the fulfillment of needs and customer satisfaction
  • Responsible primary roles include scanning coupons, applying for discounts, processing payments, and ringing up sales on computerized cash
  • Recommend, selected, and helped locate or obtain merchandise based on customer needs.

Education

Post -Baccalaureate Diploma - International supply chain Management

Douglas College
01.2023

Bachelor of Business Administration - Aviation

University of Petroleum and Energy Studies
01.2020

Skills

  • Highly proficient in MS Office: Word, Excel, Access, and Outlook
  • Customer-centric approach & strong interpersonal skills
  • Process designing and documentation
  • Report documentation
  • Market research and analysis
  • Customer service/loyalty
  • Strong task prioritization skills developed from balancing multiple concurrent projects
  • Team building and people management skills fostered from successfully managing a retail team in the past

Professional Highlights

Highly motivated and result oriented professional with customer service experience and knowledge in supply chain/logistics and retail operations. A strong desire and interest to pursue a career that enables me to utilize my retail and admin experience to cultivate and grow people relationships.

Achievementsandvolunteerexperience

Volunteered for the Canadian Cancer Society (on behalf of Canadian Tire) on multiple initiatives that focused on improving youth quality of life through sport and physical activities.

References

References available upon request

Hobbies and Interests

  • Reading a book
  • Exploring unfamiliar places and cities in and around the city
  • Actively participating in Douglas College's Alumni Program to mentor, guide and motivate fellow students and fresh graduates on matters relating to career development

Timeline

Real Estate Admin

Savemax Real Estate Brokerage
08.2023 - 11.2023

Retail Associate

Canadian Tire
02.2023 - Current

Retail Associate

Canadian Tire
01.2022 - 05.2023

Retail Associate (Part-time)

Wal-Mart
07.2021 - 12.2021

Post -Baccalaureate Diploma - International supply chain Management

Douglas College

Bachelor of Business Administration - Aviation

University of Petroleum and Energy Studies

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Harsimran Kaur