Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navjot Kaur

Brampton,Canada

Summary

To leverage my education and experience in a challenging and rewarding career, contributing to the success of the organization.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Fashioniq
01.2023 - 01.2025
  • Greet customers and provide assistance in a friendly and professional manner
  • Address customer inquiries, comments, and complaints effectively
  • Provide product recommendations based on customer needs and preferences
  • Actively engage with customers to drive sales and meet sales targets
  • Assist customers in locating products and offer suggestions for related items
  • Upsell and cross-sell products to increase sales revenue
  • Maintain a thorough understanding of product features, benefits, and pricing
  • Stay updated on promotions, discounts, and new arrivals to inform customers
  • Monitor stock levels and report low inventory to management
  • Assist in receiving and organizing new stock
  • Ensure that merchandise is displayed neatly and attractively on the sales floor
  • Process sales transactions accurately using the cash register or POS system
  • Handle customer payments, including cash, credit, and debit transactions
  • Issue receipts, process returns, and exchange products as required
  • Keep the sales floor clean, organized, and well-maintained, Ensure that shelves and displays are well-stocked and free of clutter

Customer Representative

Fashion Fashion Unique Inc.
04.2021 - 12.2023
  • Responding to customer inquiries, feedback, and complaints
  • Supervising sales staff, cashiers, stockers, and other team members
  • Building, nurturing, and sustaining strong business and customer relationships
  • Maintaining records of expenses, sales data, and employee performance
  • Assisting customers in determining the right size and fit of clothing
  • Implementing strategies to prevent stock damage, theft, and waste
  • Analyzing market trends and suggesting products that would attract customers

Office Admin Officer

King Electrical Ltd.
05.2019 - 03.2021
  • Generate and send invoices, as well as manage email correspondence to ensure smooth workflow
  • Schedule work orders and appointments for technicians
  • Procure office supplies and manage inventory
  • Respond to phone and email inquiries
  • Develop and implement office procedures
  • Welcome visitors and manage incoming customer flow within the office
  • Use HomeStar and Service Fusion software for daily operations
  • Oversee and train office staff on procedures and the use of current software

Education

Diploma -

Office Administration Profession
Brampton, ON
01.2019

B. TECH - Computer Engineering

Punjab Technical University
01.2016

Diploma -

Computer Engineering with Honours
01.2013

Skills

  • 2 years of experience as Retail Sales Associates at Fashioniq Brampton
  • 3 years of experience as Customer Representative at Fashion Fashion Unique Inc
  • 2 Years of Experience in Office Administration at King Electrical Ltd
  • Extensive customer service experience meeting SLAs
  • Strong advocacy skills and great at maintaining composure during times of crisis and in high-stress situations
  • Highly motivated team player as well as a self-starter with analytical and problem-solving skills
  • Able to create a workable schedule to meet deadlines effectively
  • Excellent analytical, problem-solving, and decision-making skills
  • Proficient in MS Excel, Word, PowerPoint, Outlook, MS Teams etc
  • Effective interpersonal and communication skills
  • A proactive team worker with the ability to work independently when needed
  • Ability to manage multiple tasks under pressure
  • Able to convey complex information in a friendly and understandable manner
  • Fluent in English, Punjabi, and Hindi
  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Retail sales
  • Store opening and closing
  • Flexible schedule
  • FLUENT IN ENGLISH,PUNJABI,HINDI
  • POS system operation
  • Verbal and written communication
  • Data entry
  • Returns and exchanges
  • Barcode scanning
  • Honest and dependable
  • Reliable and responsible
  • Strong communication and interpersonal skills
  • Positive customer engagement
  • Excellent written and verbal communication
  • Team cooperation

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Retail Sales Associate

Fashioniq
01.2023 - 01.2025

Customer Representative

Fashion Fashion Unique Inc.
04.2021 - 12.2023

Office Admin Officer

King Electrical Ltd.
05.2019 - 03.2021

B. TECH - Computer Engineering

Punjab Technical University

Diploma -

Computer Engineering with Honours

Diploma -

Office Administration Profession

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Navjot Kaur