Summary
Overview
Work History
Education
Skills
Timeline
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Muna Kahsay

Ottawa,Canada

Summary

Dynamic and results-oriented professional with a proven track record at Amazon, adept at providing superior customer service and administrative support. Excelled in training roles, enhancing team efficiency, and implementing quality control measures. Skilled in multitasking and problem-solving, with strong communication abilities and proficiency in Microsoft Office Suite. Demonstrates a commitment to continuous learning and teamwork, driving operational excellence.

Overview

8
8
years of professional experience

Work History

Associate - SSD PA

Amazon
11.2022 - Current
  • Trained new employees on basic customer service techniques and procedures.
  • Provided administrative support to leadership to facilitate operations.
  • Developed excellent organizational skills and multitasking abilities to meet tight deadlines.
  • Performed quality control checks on products prior to shipment.
  • Utilized problem solving skills to troubleshoot complex operational issues.
  • Provided training on new processes to internal staff members.
  • I held positions in AFE and Central PS as a PG, while consistently working towards CPT.
  • Promoted as PA (process Assistant) on Feb 2025, Assisted in establishing and scaling Same-Day Delivery (SSD) operations for the site, supporting its successful launch and integration.
  • Monitored UPH/TPH performance metrics and coached associates to consistently achieve daily goals.
  • Coordinated with leadership to address bottlenecks and improve BPS, CPT, and dispatch compliance.
  • Trained and mentored new hires, fostering a culture of team collaboration, ownership, and problem-solving
  • Provided reporting and root-cause analysis to drive continuous improvement and operational excellence.

Call Center Agent

ADH Neom
01.2020 - 01.2022
  • Successfully conducted and documented telephone interviews with clients in compliance with company quota requirements.
  • Exercised courtesy and professionalism to all respondents.
  • Collaborated with team to achieve weekly goals.
  • Gained valuable interpersonal and communication skills.
  • Advanced my computer skills, including accurate and efficient typing skills.
  • Worked independently and as part of a team to achieve strong project goals.

Sales Associate

Jeans Hub
01.2018 - 01.2020
  • Regularly greeted customers and determined their wants and needs.
  • Accurately completed sales transactions.
  • Maintained professional and courteous customer service with superior product knowledge.
  • Assisted customers with locating merchandise to meet their style, size and budget.
  • Managed the stock room and organized all merchandise.
  • Maintained knowledge of current sales and promotions along with policies regarding payments and exchanges.
  • Successfully demonstrated multi-tasking in fast-paced environment while adhering to policies and procedures.

Education

High School Diploma -

ERITREAN INTERNATIONAL SCHOOL

Skills

  • Quick learner who strives for valuable skills and self-improvement
  • Strong communication, organizational, and interpersonal skills
  • Reliable, highly motivated worker Committed to delivering top quality client service
  • Innovative problem solver who can work under pressure and generate workable solutions
  • Entrusted worker who makes sound judgments
  • Proficient in English, Arabic and Turkish
  • Strong computer skills Proficient in operating Microsoft Office Suite Especially MS Word, MS Excel, MS Access, Outlook, and MS PowerPoint
  • Multitasking
  • Performance Tracking
  • Positive Attitude
  • Teamwork and Collaboration

Timeline

Associate - SSD PA

Amazon
11.2022 - Current

Call Center Agent

ADH Neom
01.2020 - 01.2022

Sales Associate

Jeans Hub
01.2018 - 01.2020

High School Diploma -

ERITREAN INTERNATIONAL SCHOOL

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Muna Kahsay