Harshpreet Singh
Brampton,ON
Summary
Dedicated Customer Service Specialist who learned to handle priorities while multitasking in high-pace workplaces. Personal along with business targets become achievable through successful teamwork. Provides successful outcomes for customers who experience critical support challenges. Extensive commercial and client management experience defines this trustworthy customer service representative. I excel at solving problems and communicating solutions while exceling with distinctive customers and unique set of needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
Arrow Protection Services
Brampton, Ontario
01.2024 - 02.2025
- Valid security license, CPR, and first aid.
- Answered questions from the public regarding facility rules and regulations.
- Documentation of essential shift reports, with regular updates of standard activities, alongside unusual events, and critical events.
- Provided friendly assistance, combined with professional service, to both employees and visitors, as well as customers.
- Participated in escorting staff members during their entry and exit from the facility during non-standard working hours.
- Provided the necessary first aid based on training protocols.
- Monitored CCTV systems to ensure safety and security of premises.
- Responded to alarms, emergencies, and disturbances.
Manager on Duty
Jindal Stainless Ltd
Gurugram,, Haryana
05.2020 - 12.2023
- Maintaining inventory observations to ensure proper stock availability at all times.
- Organizing quality control methods to maintain consistent company standards.
- Handling critical employee matters, such as disciplinary actions, together with employee termination procedures.
- Providing assistance, together with mentorship, to team members during their work times.
- Employee productivity tracking allowed me to supply useful performance feedback and coaching advice.
- Organizing staff members' work hours based on business requirements.
- Helping the hiring department and training staff members who match their open positions.
Education
Post-Baccalaureate Diploma - General Business
Canadore Collage
Brampton, ON04-2025
High School Diploma - Commerce
B. R. I. P. S.
Haryana, India04-2020
Skills
- First aid certified
- Security procedures
- Patrolling
- Sensitive information handling
- Reporting skills
- Verbal and written communication
- CCTV monitoring
- Alarm systems
- Conflict resolution
- Physical stamina
- Project management
- Work ethic
- Defensive driving
Certification
- G License
- Security License
- Cpr
- First Aid
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Full Professional
Timeline
Security Guard
Arrow Protection Services
01.2024 - 02.2025
Manager on Duty
Jindal Stainless Ltd
05.2020 - 12.2023
Post-Baccalaureate Diploma - General Business
Canadore Collage
High School Diploma - Commerce
B. R. I. P. S.
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