HARSHIL PATEL

• Processed transactions accurately using point-of-sale systems.
• Assisted customers with inquiries and resolved issues efficiently.
• Maintained cleanliness and organization of sales floor and service areas.
• Educated customers on promotions and loyalty programs available.
• Trained new staff on customer service protocols and best practices.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Performed night-time stocking, shelf replenishment, and store recovery to maintain product availability
• Maintained store cleanliness including mopping, dusting, sanitizing surfaces, and garbage disposal

Operated POS systems to accurately process cash, debit, credit, and OLG lottery ticket sales, validation, and payouts in compliance with company policies