Summary
Overview
Work History
Education
Skills
Timeline
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Gayathri Ravi Nath

Mississauga,Canada

Summary

Detail-oriented professional with a proven track record in customer service, IT helpdesk support, and administrative data management. Experienced in handling high-volume inquiries, resolving technical and client-facing issues, and maintaining accurate records across multiple systems. Adept at using CRM platforms, helpdesk tools like Zendesk, and collaboration tools such as Slack, Zoom, and Microsoft Teams. Recognized for strong communication, problem-solving, and multitasking abilities in fast-paced, deadline-driven environments. Passionate about improving processes, delivering excellent service, and ensuring data integrity in every task.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Cloud Frameworks Inc.
Mississauga, ON
08.2024 - 05.2025
  • Handled high volumes of customer inquiries via phone and email, providing prompt, clear, and courteous responses
  • Resolved technical and non-technical issues while maintaining a strong focus on customer satisfaction
  • Accurately entered and updated customer information in internal CRM systems, ensuring data integrity
  • Followed up with clients to confirm issue resolution and gather feedback, enhancing overall service quality
  • Liaised with internal departments (IT, billing, and support) to coordinate issue resolution and streamline communication
  • Escalated complex cases to the appropriate teams while ensuring timely follow-up and documentation
  • Tracked common customer concerns and suggested improvements to FAQs and internal knowledge base
  • Maintained confidentiality when handling sensitive customer and account data
  • Adapted quickly to new systems, tools, and processes during company software updates

IT Helpdesk associate

Keont Digitals
Waterloo, ON
09.2023 - 04.2024
  • Managed help desk systems and documented technical conversations to ensure accurate resolution tracking
  • Actively participated in the ticketing response team via helpdesk and live chat to address customer needs promptly and effectively
  • Recorded and summarized customer conversations, investigating and resolving first-time issues efficiently
  • Identified process gaps and contributed to solutions through documentation and process improvement initiatives
  • Provided training and mentorship to front-line workers to enhance their technical skills and service delivery
  • Proficiently managed Zendesk ticketing operations/administration and performed software issue troubleshooting to determine root causes
  • Applied knowledge in Exchange, API, and Webhook troubleshooting, and effectively utilized communication tools like Slack, Teams, google suite, and Zoom
  • Utilized documentation tools to streamline information sharing and support processes, maintaining a proactive and engaging approach to customer support

Admissions Assistant

Excellanz Education
Scarborough, ON
08.2022 - 06.2023
  • Performed high-volume data entry tasks with a strong focus on accuracy and attention to detail
  • Managed data across multiple internal systems, ensuring consistency and resolving discrepancies
  • Used Microsoft Excel to organize, analyze, and validate large datasets
  • Communicated with internal teams to clarify missing or inconsistent data
  • Maintained up-to-date and accurate digital records
  • Supported process improvements to streamline data entry operations

Education

Post graduate diploma - cloud computing for Big data

Lambton College
01.2022

Bachelor of Computer Applications -

Mahatma Gandhi University
01.2019

Skills

Technical & Administrative Skills

  • CRM Systems (Salesforce, HubSpot)
  • Helpdesk Platforms (Zendesk, Freshdesk)
  • Microsoft Office Suite (Excel, Word, Outlook
  • Google Workspace (Docs, Sheets, Gmail)
  • Ticketing Systems & Resolution Tracking
  • Data Entry & Database Management
  • Software Troubleshooting & Root Cause Analysis
  • Exchange, API, and Webhook Support
  • Documentation Tools (Notion, Confluence, etc)
  • Customer Service & Communication
  • High-Volume Inbound/Outbound Support
  • Technical & Non-Technical Issue Resolution
  • Clear Written and Verbal Communication
  • Customer Relationship Management
  • Conflict Resolution & Escalation Handling
  • Live Chat & Phone Support
  • Follow-up & Customer Satisfaction Tracking

Timeline

Customer Service Representative

Cloud Frameworks Inc.
08.2024 - 05.2025

IT Helpdesk associate

Keont Digitals
09.2023 - 04.2024

Admissions Assistant

Excellanz Education
08.2022 - 06.2023

Post graduate diploma - cloud computing for Big data

Lambton College

Bachelor of Computer Applications -

Mahatma Gandhi University

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Gayathri Ravi Nath