Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Negev

Santa Ana

Summary

Versatile team player skilled in enhancing customer experiences across various settings. Expertly maintained safety standards as a lifeguard while delivering personalized swim instruction and providing customer support, demonstrating a commitment to service excellence and team collaboration.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

BOL Partners
Santa Ana
01.2026 - Current
  • Resolved billing inquiries and service questions for customers in fast-paced retail environment, enhancing customer experience.
  • Delivered clear, professional communication to resolve issues efficiently.
  • Prioritized customer-first approach to drive satisfaction and foster retention.
  • Provided knowledgeable service and product information as authorized retailer, supporting informed customer decisions.

Swim Instructor

Australian Swim School
Los Angeles
01.2024 - 01.2026
  • Instructed children, teens, and adults in group and private swim lessons, fostering skill acquisition and enjoyment of swimming.
  • Emphasized water safety and confidence-building, enhancing students' overall swimming ability and comfort in the water.
  • Adapted teaching methods to individual learning needs, effectively supporting diverse learners, including students with autism.
  • Maintained a safe, organized learning environment.

Lifeguard (Private Events)

Freelance
Los Angeles
01.2022 - 01.2025
  • Responded promptly to potential hazards and maintained constant vigilance.
  • Monitored pool activity and enforced safety protocols during private events.
  • Communicated effectively with parents and event hosts to ensure a safe experience.

Dog Groomer (Part-Time)

Self-Employed / Volunteer
Los Angeles
01.2018 - 01.2022
  • Delivered grooming services prioritizing animal comfort and cleanliness, enhancing overall care.
  • Established trust with animals through calm, consistent handling, improving their grooming experience.
  • Prepared dogs for adoption at local shelters, contributing to successful placements.

Education

Animal Science

Los Angeles Pierce College
Woodland Hills, CA
06-2025

High School Diploma -

Valley Academy of Arts And Sciences
Calabasas, CA
06-2025

Skills

  • Customer Service & Communication
  • Customer Relationship Management
  • Effective communication
  • Problem Solving
  • Team Collaboration
  • Conflict resolution
  • Fast Learner & Adaptable
  • Reliability & Strong Work Ethic
  • Safety Awareness

Languages

Spanish
Professional

Timeline

Customer Service Representative

BOL Partners
01.2026 - Current

Swim Instructor

Australian Swim School
01.2024 - 01.2026

Lifeguard (Private Events)

Freelance
01.2022 - 01.2025

Dog Groomer (Part-Time)

Self-Employed / Volunteer
01.2018 - 01.2022

Animal Science

Los Angeles Pierce College

High School Diploma -

Valley Academy of Arts And Sciences
Victoria Negev