Victoria Negev
Santa Ana
Summary
Versatile team player skilled in enhancing customer experiences across various settings. Expertly maintained safety standards as a lifeguard while delivering personalized swim instruction and providing customer support, demonstrating a commitment to service excellence and team collaboration.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
BOL Partners
Santa Ana
01.2026 - Current
- Resolved billing inquiries and service questions for customers in fast-paced retail environment, enhancing customer experience.
- Delivered clear, professional communication to resolve issues efficiently.
- Prioritized customer-first approach to drive satisfaction and foster retention.
- Provided knowledgeable service and product information as authorized retailer, supporting informed customer decisions.
Swim Instructor
Australian Swim School
Los Angeles
01.2024 - 01.2026
- Instructed children, teens, and adults in group and private swim lessons, fostering skill acquisition and enjoyment of swimming.
- Emphasized water safety and confidence-building, enhancing students' overall swimming ability and comfort in the water.
- Adapted teaching methods to individual learning needs, effectively supporting diverse learners, including students with autism.
- Maintained a safe, organized learning environment.
Lifeguard (Private Events)
Freelance
Los Angeles
01.2022 - 01.2025
- Responded promptly to potential hazards and maintained constant vigilance.
- Monitored pool activity and enforced safety protocols during private events.
- Communicated effectively with parents and event hosts to ensure a safe experience.
Dog Groomer (Part-Time)
Self-Employed / Volunteer
Los Angeles
01.2018 - 01.2022
- Delivered grooming services prioritizing animal comfort and cleanliness, enhancing overall care.
- Established trust with animals through calm, consistent handling, improving their grooming experience.
- Prepared dogs for adoption at local shelters, contributing to successful placements.
Education
Animal Science
Los Angeles Pierce College
Woodland Hills, CA06-2025
High School Diploma -
Valley Academy of Arts And Sciences
Calabasas, CA06-2025
Skills
- Customer Service & Communication
- Customer Relationship Management
- Effective communication
- Problem Solving
- Team Collaboration
- Conflict resolution
- Fast Learner & Adaptable
- Reliability & Strong Work Ethic
- Safety Awareness
Languages
Spanish
Professional
Timeline
Customer Service Representative
BOL Partners
01.2026 - Current
Swim Instructor
Australian Swim School
01.2024 - 01.2026
Lifeguard (Private Events)
Freelance
01.2022 - 01.2025
Dog Groomer (Part-Time)
Self-Employed / Volunteer
01.2018 - 01.2022
Animal Science
Los Angeles Pierce College
High School Diploma -
Valley Academy of Arts And Sciences