Summary
Overview
Work History
Education
Skills
Timeline
Harsh Gandhi

Harsh Gandhi

Ottawa,Ontario

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Insurance Sales and Activation Specialist

TD Bank
Ottawa, Ontario
01.2023 - Current
  • Providing excelent customer service and building relationship positively
  • Building rapport with the customers and help them solve their queries about their account
  • Helped customers activating their credit card and informing about the payment protection plan on their credit card
  • Following the right market conduct of TD with being compliance towards to work policies and procedures

Franchise Business Consultant

Meltwich.food
Ottawa, ON
04.2021 - Current
  • Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
  • Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
  • Analyzed data and developed actionable recommendations to drive growth.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Manager

David Beaulieu Enterprises Ltd
Ottawa, Canada
10.2019 - 04.2021
  • Maintained professional, organized and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Supervisor

David Beaulieu Enterprises Ltd
Ottawa, Canada
02.2019 - 10.2019
  • Implement and instill within team company policies, procedures and ethics.
  • Worked with management team to implement proper division of responsibilities.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted routine inspections to check quality and compliance with established specifications.

Team Member

Tim Hortons
Kitchener, ON
06.2018 - 12.2018
  • Contributed to team success by completing jobs quickly and accurately.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Greeted guests pleasantly and answered menu questions.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.

Education

Post-Baccaleurate Diploma - Financial Services

Algonquin College, Ottawa, ON
01.2019 - 08.2019

Post-Baccaleurate Diploma - Global Business Management

Conestoga College, Kitchener, ON
05.2018 - 12.2018

Bachelor's of Business Administration - Business Management- Finance And Accounting

B.R.C.M College of Business Administration, India
07.2014 - 05.2017

Skills

Microsoft Office 365undefined

Timeline

Insurance Sales and Activation Specialist - TD Bank
01.2023 - Current
Franchise Business Consultant - Meltwich.food
04.2021 - Current
Manager - David Beaulieu Enterprises Ltd
10.2019 - 04.2021
Supervisor - David Beaulieu Enterprises Ltd
02.2019 - 10.2019
Algonquin College - Post-Baccaleurate Diploma, Financial Services
01.2019 - 08.2019
Team Member - Tim Hortons
06.2018 - 12.2018
Conestoga College - Post-Baccaleurate Diploma, Global Business Management
05.2018 - 12.2018
B.R.C.M College of Business Administration - Bachelor's of Business Administration, Business Management- Finance And Accounting
07.2014 - 05.2017

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Harsh Gandhi