Saral Patel
Scarborough,ON
Summary
Customer Service Representative Intrapreneurial, ambitious and dedicated personality with knowledge of service delivery, prioritizing multiple tasks requiring prompt solutions. 3+ years of experience being highly committed towards work and maintaining professional relationships to increase profitability and drive business results. Aspire to work for an organization that provides the opportunity to improve skills and knowledge to grow along with the organization objective.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Burrito Boyz
11.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Maintained positive team environment by encouraging teamwork and respect following company mission
- Stored food in designated containers and storage areas to prevent spoilage
- Monitored food quality and freshness throughout day
- Built relationships with customers to encourage repeat business
- Used proper techniques to prepare food and ingredients.
Production Team Member
Promag Display-Corr
01.2022 - 05.2022
- Followed instruction from supervisor in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment of GMP
- Reported problems and issues with production to immediate supervisor
- Inspected smooth functioning of production line for quality output
- Worked in harmony with 20 team members at time to meet daily assigned task
- Observed and removed faulty products from assembly line
- Verified quality product and packed them based on predetermined requirements of customer for shipment
- Labels, company logo and other exterior details to products
- Safely operated machine and production equipment independently, following given instruction and knowledge on it
- Measured and reported quality standards to immediate QC
- Efficiently used keen observation skill when assigned tasked of last checker and in-line
- QC.
Seasonal Retail Team Member
Follett Corporation
08.2021 - 10.2021
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment
- Offered each customer top-notch, personal service to boost sales and customer satisfaction by answering questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Created using Resumonk - Online Resume Builder
- Greeted customers and helped with product questions, selections, and purchases
- Sustained efficient and timely replenishment of sales floor merchandise clearly labeling items and arranging according to size and color as well as respective category
- Supported loss prevention goals by monitoring shopper behavior
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
Team Leader
Shreeji Superstore
05.2019 - 03.2021
- Completed point of sale opening and closing procedures
- Interacted well with customers to build connections and nurture relationships
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
District Supervisor
Epitome Corporation Pvt Ltd
03.2019 - 04.2019
- Efficient performance of role as District Supervisor - Webcasting Team in Indian General Elections 2019
- Collaborated with government bodies for unprejudiced process
- Used coordination and planning skills to achieve results according to schedule
- Prepared variety of different written communications, reports, and documents to ensure smooth operations
- Created spreadsheets and documentation using Microsoft Office for formulated reporting
- Managed team of 200 employees, overseeing hiring and training for smooth operations
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
- Exceeded goals through effective task prioritization and great work ethic.
Education
Post Graduate Diploma Certificate - Global Business Management
Centennial College
Toronto, ON12.2022
Master of Commerce -
Sardar Patel University
Gujarat, India05.2019
Bachelor of Commerce -
B. J. Vanijya Mahavidyalaya
Gujarat, India05.2017
Skills
- Microsoft Office 365
- Eye for detail
- Customer Service
- Documentation and Reporting
- Flexible
- Fast Learner
- Creative and Innovative
- Reliable and Adaptable
- Customer Relationship Management
- Interpersonal Communication
- Problem-Solving
Activities
- Travel
- Adventure
- Glass painting
- Reading
- Watching movies
- Meditation & yoga,
- Learning new things
- Exploring culture
Timeline
Production Team Member
Promag Display-Corr
01.2022 - 05.2022
Customer Service Representative
Burrito Boyz
11.2021 - Current
Seasonal Retail Team Member
Follett Corporation
08.2021 - 10.2021
Team Leader
Shreeji Superstore
05.2019 - 03.2021
District Supervisor
Epitome Corporation Pvt Ltd
03.2019 - 04.2019
Post Graduate Diploma Certificate - Global Business Management
Centennial College
Master of Commerce -
Sardar Patel University
Bachelor of Commerce -
B. J. Vanijya Mahavidyalaya
Similar Profiles
Vrushank SutharVrushank Suthar
Griller and Line Cook at Burrito BoyzGriller and Line Cook at Burrito Boyz
Rinku Ramchandra ChoudharyRinku Ramchandra Choudhary
Food Manager at Burrito BoyzFood Manager at Burrito Boyz
Aayushi ChitreAayushi Chitre
Crew Team Member (Part Time) at Burrito BoyzCrew Team Member (Part Time) at Burrito Boyz
James SantelicesJames Santelices
FOH Team Leader at Burrito BoyzFOH Team Leader at Burrito Boyz
Rouba AhmedRouba Ahmed
Dental Hygienist at Dentistry in ScarboroughDental Hygienist at Dentistry in Scarborough