Victor Hugo Villa Mendez
Ottawa
Summary
Highly motivated individual with extensive customer service and sales experience. My past professional background has allowed me to develop excellent interpersonal skills such as teamwork, dependability, flexibility and communication skills, both oral and written. Knowledgeable and dedicated with outgoing, positive demeanor and proven skills.
Overview
3
3
years of professional experience
Work History
Insurance Sales & Activation (IS&A Specialist)
TD Canada Trust
01.2023 - Current
- Help customers activate their credit cards by answering calls
- Make sure to engage with customers and provide them with support throughout the activation process while demonstrating clear, supportive communication and follow-up
- Ensure that customers' records are updated on computer databases
- Provide financial advice and tailored solutions to customers
- Sell TD's Credit Card Protection Plan to new and existing customers
- Ensure TD's protection from risks by maintaining a high level of confidentiality
Bank Teller
La Caisse Desjardins Ontario
04.2022 - 01.2023
- Carry out monetary and convenience transactions (deposits, withdrawals, Desjardins access cards, bill payments, account information, personalized cheque orders, direct deposits and withdrawals, certified cheques, drafts and money orders, automatic transfers, account statements)
- Contribute to sales growth by taking part in various solicitation and referral activities.
- Verify and record supporting documents required to carry out transactions
- Advise and assist members in selecting and optimizing their use of various available tools, fostering autonomy and promoting automation (ATMs, AccèsD Internet and telephone, Desjardins mobile services)
Sales Associate
Foot Locker
08.2020 - 09.2022
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
Education
BBA - Business Management
University of Ottawa
Ottawa, ON04.2025
Associate Degree - Business Administration
La Cité Collégiale
Ottawa, ON06.2022
High School Diploma -
École Secondaire Publique L'Alternative
Ottawa, ON06.2019
Skills
Customer service
Computer Skills
Problem-Solving
Data Analysis
Adaptability
Teamwork
Multitask
Gateway
PEGA
Microsoft Office
Workday
Languages
Spanish (Native)
French (Bilingual)
English (Bilingual)
Reference
Available upon request
Timeline
Insurance Sales & Activation (IS&A Specialist)
TD Canada Trust
01.2023 - Current
Bank Teller
La Caisse Desjardins Ontario
04.2022 - 01.2023
Sales Associate
Foot Locker
08.2020 - 09.2022
BBA - Business Management
University of Ottawa
Associate Degree - Business Administration
La Cité Collégiale
High School Diploma -
École Secondaire Publique L'Alternative
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