Harsh Verma
Brampton,ON
Summary
Dedicated to maintaining satisfied, engaged, diligent team members accomplished in pleasing customers. Possessing information collection and analysis expertise, strong critical thinking abilities, and organizational and prioritization abilities. Innovative and vivacious with a strong dedication to delivering superior customer service and securing repeat business. I'm determined to study more and develop in this field.
Overview
4
4
years of professional experience
Work History
Line Cook/Station Cook
Reds Square One
08.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
Kitchen Handler
Burger's Priest
05.2023 - Current
- Efficiently operates cash register, handling customer orders, and processing payments accurately
- Providing exceptional customer service by greeting customers, addressing their inquiries, and ensuring their satisfaction
- Maintaining clean and organized workstation, including handling cash transactions and balancing cash register at end of each shift
- Collaborating with kitchen staff to ensure orders were prepared accurately and delivered to customers in timely manner
- Handling customer complaints and resolved issues promptly and professionally, ensuring positive dining experience.
Sales Person/ Customer Service Representative
Verma Handloom
01.2020 - 11.2022
- Demonstrated exceptional customer service skills to ensure positive and memorable shopping experience
- Successfully achieved and exceeded sales targets through effective upselling and cross-selling techniques
- Assisted in visual merchandising and inventory management, ensuring well-presented sales floor and stocked shelves
- Collaborated with team members to meet operational goals, including supporting colleagues during busy periods or staff absences
- Utilized various software and POS (point of sale) systems to process transactions, track sales, and manage customer data
Education
Diploma - Sales And Marketing
Niagara College @Toronto School of Management
Toronto, ON08.2024
High School Diploma -
BCM School
Ludhiana, PB2021
Skills
- Teamwork and Collaboration
- Cleaning and Organization
- Safety and Sanitation Standards
- Workload Management
- Overcoming Objections
- Chef Assistance
- Product and Service Knowledge
- Customer Relations
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Line Cook/Station Cook
Reds Square One
08.2023 - Current
Kitchen Handler
Burger's Priest
05.2023 - Current
Sales Person/ Customer Service Representative
Verma Handloom
01.2020 - 11.2022
Diploma - Sales And Marketing
Niagara College @Toronto School of Management
High School Diploma -
BCM School
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