HARSH GOLWALA
IT - DESKTOP SUPPORT TECHNICIAN
Toronto
Summary
Results-driven Desktop Technician with extensive experience in device management, cloud administration, and IT support. Proficient in deploying and maintaining Windows, macOS, Apple, and Android devices using Microsoft Intune, Apple Business Manager, and Addigy. Skilled in Microsoft Azure administration, endpoint security, and compliance enforcement. Adept at troubleshooting and optimizing Printer Server for efficient print management. Strong ability to develop technical documentation and conduct end-user training to improve IT self-service capabilities. Proven track record of streamlining IT operations, enhancing security, and reducing downtime through automation and best practices.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Desktop Support Technician
SpinMaster
03.2024 - Current
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and orgazations policies.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Provided technical support for Windows and macOS devices, ensuring seamless operation and minimal downtime.
- Managed and deployed devices using Microsoft Intune, implementing policies, compliance settings, and application distribution for a secure IT environment.
- Administered Microsoft Azure services for user identity management, virtual machines, and security configurations.
- Utilized Apple Business Manager and Addigy to enroll, manage, and monitor Apple devices, ensuring compliance with organizational policies.
- Managed Apple and Android mobile devices using Microsoft Intune, deploying applications, enforcing security policies, and ensuring compliance.
- Maintained and configured FollowMe Printer Server, managing print queues, troubleshooting printer connectivity issues, and optimizing print management for cost efficiency.
- Provided end-user training and technical documentation to improve self-service capabilities and reduce support requests.
- Collaborated with IT teams to enhance infrastructure and implement best practices in endpoint management and security.
IT Help Desk Technician
Pet Valu Inc.
Markham, Ontario
05.2022 - 02.2024
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Streamlined help desk operations by implementing an effective ticket management system.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
Education
Diploma - Computer And Information Systems Technician
Centennial College of Applied Arts And Technology
Scarborough, Ontario 01.2016 - 06.2017
Skills
Device Management: Expertise in deploying and managing Windows, macOS, Apple, and Android devices using Microsoft Intune and Apple Business Manager
Cloud Services: Strong knowledge of Microsoft Azure, including identity management, virtual machines, and security configurations
Security & Compliance: Knowledge of Azure AD Conditional Access policies, endpoint security, and compliance enforcement
End-User Support & Training: Ability to create technical documentation and conduct training to enhance user self-service capabilities
Timeline
Desktop Support Technician
SpinMaster
03.2024 - Current
IT Help Desk Technician
Pet Valu Inc.
05.2022 - 02.2024
Diploma - Computer And Information Systems Technician
Centennial College of Applied Arts And Technology
01.2016 - 06.2017
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