Jackson Lagundzija
Brackley Beach
Overview
8
8
years of professional experience
Work History
IT Support Technician
Starport Managed Services
04.2024 - Current
Maintenance Staff
Gables of PEI Resort
05.2022 - 08.2022
Fresh Food Associate
Walmart
07.2020 - 08.2021
Customer Service and Cook
Dairy Queen
09.2017 - 09.2020
Information Officer
Elections Canada
10.2019 - 10.2019
Education
College Diploma - Computer Systems Technician (Networking)
Centennial College
Scarborough, ON12-2023
High School Diploma -
Westside Secondary School
Orangeville, ON09-2021
College Diploma - Internet Communication Technology
Sheridan College
Oakville, ON09-2021
Skills
- Microsoft 365 & Google Workspace Administration – Experience managing user accounts, creating groups and distribution lists, and overseeing 2FA management for security and access control
- Zoom & Teams Administration – Experience managing user access, settings, and troubleshooting collaboration tools
- MDM & Device Management – Proficient with Intune, Addigy, and Apple Business Manager
- Active Directory & Windows Server – Experience managing user accounts, group policies, and performing basic administration
- Windows Device Troubleshooting – Experienced in diagnosing and resolving issues on Windows desktops, laptops, and servers
- Apple Device Troubleshooting – Proficient in supporting macOS and iOS devices, including Apple Business Manager integration
- Multi-Client IT Management – Experienced in supporting multiple clients with large IT infrastructures
- Customer Support & Ticketing Systems – Skilled in handling IT support requests efficiently in high-demand environments
- Hardware & Software Troubleshooting – Strong ability to identify and resolve technical issues across various systems
- Attention to Detail – Meticulous approach to problem-solving and system management
- Continuous Learning – Passionate about expanding technical skills and improving daily workflow
Timeline
IT Support Technician
Starport Managed Services
04.2024 - Current
Maintenance Staff
Gables of PEI Resort
05.2022 - 08.2022
Fresh Food Associate
Walmart
07.2020 - 08.2021
Information Officer
Elections Canada
10.2019 - 10.2019
Customer Service and Cook
Dairy Queen
09.2017 - 09.2020
College Diploma - Computer Systems Technician (Networking)
Centennial College
High School Diploma -
Westside Secondary School
College Diploma - Internet Communication Technology
Sheridan College