College Diploma - Computer Systems Technician (Networking)
Centennial College
Scarborough, ON
12-2023
High School Diploma -
Westside Secondary School
Orangeville, ON
09-2021
College Diploma - Internet Communication Technology
Sheridan College
Oakville, ON
09-2021
Skills
Microsoft 365 & Google Workspace Administration – Experience managing user accounts, creating groups and distribution lists, and overseeing 2FA management for security and access control
Zoom & Teams Administration – Experience managing user access, settings, and troubleshooting collaboration tools
MDM & Device Management – Proficient with Intune, Addigy, and Apple Business Manager
Active Directory & Windows Server – Experience managing user accounts, group policies, and performing basic administration
Windows Device Troubleshooting – Experienced in diagnosing and resolving issues on Windows desktops, laptops, and servers
Apple Device Troubleshooting – Proficient in supporting macOS and iOS devices, including Apple Business Manager integration
Multi-Client IT Management – Experienced in supporting multiple clients with large IT infrastructures
Customer Support & Ticketing Systems – Skilled in handling IT support requests efficiently in high-demand environments
Hardware & Software Troubleshooting – Strong ability to identify and resolve technical issues across various systems
Attention to Detail – Meticulous approach to problem-solving and system management
Continuous Learning – Passionate about expanding technical skills and improving daily workflow
Timeline
IT Support Technician
Starport Managed Services
04.2024 - Current
Maintenance Staff
Gables of PEI Resort
05.2022 - 08.2022
Fresh Food Associate
Walmart
07.2020 - 08.2021
Information Officer
Elections Canada
10.2019 - 10.2019
Customer Service and Cook
Dairy Queen
09.2017 - 09.2020
College Diploma - Computer Systems Technician (Networking)
Centennial College
High School Diploma -
Westside Secondary School
College Diploma - Internet Communication Technology
Service Assurance Associate at Goodman Support Services Inc. Doing Business Under the Name and Style of Endeavor Managed ServicesService Assurance Associate at Goodman Support Services Inc. Doing Business Under the Name and Style of Endeavor Managed Services