Summary
Overview
Work History
Education
Skills
Timeline
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Harry Esilman

Gatineau,QC

Summary

Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational performance.

Overview

30
30
years of professional experience

Work History

Subprime Manager

Mountain RV & Powersports
01.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

President

Cars 4 Less
02.2006 - 12.2017
  • Hired and managed 12 employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.

Dealer Principal

Subaru of Deep River
03.1994 - 05.2006
  • Founded a franchise dealership from the ground up.
  • Boosted overall profitability by carefully managing inventory levels and negotiating favorable terms with suppliers.
  • Revamped showroom layout to optimize traffic flow and enhance the overall customer experience.
  • Reviewed monthly commission sheets, productivity reports, monthly forecasts and profit performance.
  • Enhanced customer satisfaction through the development of strong relationships and personalized service.
  • Established a strong company culture that promoted teamwork, accountability, and excellence across all departments.
  • Successfully drove new product lines to increase annual profits by 32%.

Education

Associate of Arts - Graphic Design

George Brown College
Toronto, ON
06.1989

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Operations Management
  • Customer Relationship Management (CRM)
  • Sales management
  • Lead Generation

Timeline

Subprime Manager

Mountain RV & Powersports
01.2018 - Current

President

Cars 4 Less
02.2006 - 12.2017

Dealer Principal

Subaru of Deep River
03.1994 - 05.2006

Associate of Arts - Graphic Design

George Brown College

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Harry Esilman