Harrison Wong
Burnaby,Canada
Summary
Dynamic Client Manager and DEXA Technologist at Bodycomp Imaging Inc, skilled in building partnerships and driving revenue growth. Adept at delivering exceptional client service and interpreting complex data. Proven ability to lead teams and mentor agents, leveraging strong analytical skills and ethical conduct to achieve outstanding results.
Overview
7
7
years of professional experience
Work History
Client Manager / DEXA Technologist
Bodycomp Imaging Inc
Richmond, BC
07.2024 - Current
- Lead business development initiatives to increase revenue by building partnerships with personal trainers, dietitians, gyms, and clinics.
- Manage and oversee affiliate programs to expand service reach and client base.
- Coordinate and manage two clinical studies with a diabetes clinic, monitoring the effectiveness of new medications.
- Supervise client relations, ensuring exceptional service and satisfaction.
- Perform DEXA body composition scans and deliver personalized result interpretations to clients.
Supervisor Agent
Globe Life/AIL division
Burnaby, Canada
10.2022 - Current
- Provide leadership and guidance to new agents and the agents under my team.
- Motivate and mentor new agents and team members to achieve individual and team sales targets.
- Conduct training sessions for new and existing agents on insurance products, sales techniques, and industry regulations.
- Conduct regular performance reviews and assessments of team members.
- Provide constructive feedback and identify areas for improvement.
- Supervise agents' performance aligning with industry regulations and compliance standards.
- Handle administrative responsibilities related to team management, including scheduling, resource allocation, and reporting.
DEXA Technologist
Bodycomp Imaging Inc
Vancouver, British Columbia
01.2024 - 07.2025
- Conducted precise DEXA body composition scans for clients.
- Interpreted scan results and explained findings to clients in an accessible and professional manner.
- Maintained equipment, ensured calibration accuracy, and followed strict operational protocols.
Benefits Specialist
Globe Life/AIL division
Burnaby, Canada
02.2022 - 09.2022
- Administer and oversee union benefits programs, including life insurance coverage, health insurance, disability benefits, retirement plans, and other employee perks.
- Present and explain life insurance products to clients, addressing their concerns, and providing clear and accurate information about policy options.
- Respond to inquiries from clients regarding benefits coverage, eligibility, and claims through the application and underwriting process.
- Build and maintain long-term relationships with clients.
- Provide exceptional customer service to address client inquiries, resolve issues, and ensure overall client satisfaction.
Travel Consultant
Odenza Marketing Group Inc
Burnaby, Canada
07.2021 - 01.2022
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Prepared itineraries to deliver travel arrangements to clients.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
Athletic Trainer - Volleyball
UBC Okanagan
Kelowna, Canada
09.2019 - 04.2020
Shadow Physiotherapists
PT Health
Burnaby/Richmond, Canada
05.2018 - 08.2019
- Set clear performance targets and evaluated player and team achievements.
- Helped keep facility in compliance with school system guidelines and OSHA requirements.
- Maintained player, incident and treatment records.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Helped to design fitness and conditioning programs for student-athletes.
- Collaborated with other coaches to maintain consistent athletic program.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Shadow experienced physiotherapists during patient consultations, assessments, and treatment sessions.
- Observe and learn the process of maintaining accurate and confidential patient records.
- Familiarize yourself with the usage and maintenance of physiotherapy equipment and modalities.
- Assist in setting up equipment and preparing treatment areas for patient sessions.
- Learn effective communication skills by interacting with patients under the supervision of a physiotherapist.
Education
Bachelor of Human Kinetics - Exercise Science for Health and Performance
University of British Columbia
Kelowna, BC06.2021
Skills
- Ethical conduct
- Interpersonal skills
- Adaptability
- Attention to detail
- Observation
- Analytical skills
- Laboratory Techniques
- Tactical planning
- Coaching and training
- MS Office & G Suite
- B2B and B2C sales
Availability
Monday to Sunday, 8:00 AM to 6:00 PM
Languages
- English, Native
- Chinese (Cantonese), Native
- Chinese (Mandarin), Professional
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Client Manager / DEXA Technologist
Bodycomp Imaging Inc
07.2024 - Current
DEXA Technologist
Bodycomp Imaging Inc
01.2024 - 07.2025
Supervisor Agent
Globe Life/AIL division
10.2022 - Current
Benefits Specialist
Globe Life/AIL division
02.2022 - 09.2022
Travel Consultant
Odenza Marketing Group Inc
07.2021 - 01.2022
Athletic Trainer - Volleyball
UBC Okanagan
09.2019 - 04.2020
Shadow Physiotherapists
PT Health
05.2018 - 08.2019
Bachelor of Human Kinetics - Exercise Science for Health and Performance
University of British Columbia
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