Divya Dattani
Pickering,ON
Summary
Dedicated and compassionate Case Manager with 8 years of experience in providing support and guidance to individuals and families. Proven ability to assess needs, develop plans, and coordinate services to enhance overall well-being.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client service supervisor/ Case manager.
Circle Of Care
07.2015 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Researched best practices and developed strategies to improve program outcomes
- Established and maintained relationships with key stakeholders
Registered Practical Nurse
Sienna Senior Living Woodbridge care Vista
09.2012 - 07.2015
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Audited charts and reviewed clinical documents to verify accuracy.
- Monitored patient health conditions to report changes to assigned physician.
Education
RPN- Registered Practical Nurse -
Humber College
Toronto, ON2012
Skills
- Patient evaluation/intervention
- Expertise in crisis intervention techniques
- Exceptional interpersonal communication
- Familiarity with substance and mental health systems
- Case management
- Decision-Making
- Ethical conduct
- Policy implementation
- Critical thinking
- Leadership abilities
- Crisis intervention
- Resource allocation
- Performance evaluation
- Chronic Disease Management
- Quality assurance
Certification
Fundamental leadership skills for supervisors and front line managers by York university and Schulich Exec Ed.
Professional practice membership number
College of Nurses Ontario registration number : AB850845
Timeline
Client service supervisor/ Case manager.
Circle Of Care
07.2015 - Current
Registered Practical Nurse
Sienna Senior Living Woodbridge care Vista
09.2012 - 07.2015
RPN- Registered Practical Nurse -
Humber College
Similar Profiles
Karen SantanaKaren Santana
Care Manager at Circle Of CareCare Manager at Circle Of Care
Jennifer BrownJennifer Brown
Personal Support Worker at Circle Of CarePersonal Support Worker at Circle Of Care
Nicole DillenbeckNicole Dillenbeck
Director of Community and Prevention Services at Circle Of CareDirector of Community and Prevention Services at Circle Of Care