Divya Dattani
Pickering,ON
Summary
Dedicated and compassionate Case Manager with 8 years of experience in providing support and guidance to individuals and families. Proven ability to assess needs, develop plans, and coordinate services to enhance overall well-being.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client service supervisor/ Case manager.
Circle Of Care
07.2015 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Researched best practices and developed strategies to improve program outcomes
- Established and maintained relationships with key stakeholders
Registered Practical Nurse
Sienna Senior Living Woodbridge care Vista
09.2012 - 07.2015
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Audited charts and reviewed clinical documents to verify accuracy.
- Monitored patient health conditions to report changes to assigned physician.
Education
RPN- Registered Practical Nurse -
Humber College
Toronto, ON2012
Skills
- Patient evaluation/intervention
- Expertise in crisis intervention techniques
- Exceptional interpersonal communication
- Familiarity with substance and mental health systems
- Case management
- Decision-Making
- Ethical conduct
- Policy implementation
- Critical thinking
- Leadership abilities
- Crisis intervention
- Resource allocation
- Performance evaluation
- Chronic Disease Management
- Quality assurance
Certification
Fundamental leadership skills for supervisors and front line managers by York university and Schulich Exec Ed.
Professional practice membership number
College of Nurses Ontario registration number : AB850845
Timeline
Client service supervisor/ Case manager.
Circle Of Care
07.2015 - Current
Registered Practical Nurse
Sienna Senior Living Woodbridge care Vista
09.2012 - 07.2015
RPN- Registered Practical Nurse -
Humber College
Fundamental leadership skills for supervisors and front line managers by York university and Schulich Exec Ed.
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