Marie Grace Genato

Responsible for the overall financial operations of the home care agency.
• Maintain full responsibility of the overall functions of the financial areas and cost controls,
adhere to financial and accounting policies and procedure and manage expenditures in a
fiscally responsible manner.
• Take action, make decisions and shape team priorities to achieve agency operational goals.
• Ensure effective and on-going, on-the-job training of team members, evaluate, record
individual and team performance, provide coaching and counseling and make appropriate
developmental recommendations.
• Establish criteria and/or work procedures to achieve a high level of quality, productivity or
service.
• Meet or exceed budgeted revenue and EBITDA on a monthly, quarterly and annual basis.
• Ensure compliance with local, state and federal laws, and the agency's policies and
procedures.
• Partner with Leadership Team to develop and implement comprehensive business
development plans for the agency.
• Organize information/data to identify/explain major trends, problems and causes; Compare
and combine information to identify underlying issues. Generate actions to achieve long-
range goals.
• Keep abreast of industry trends and regulatory requirements through activities such as
participating in State Associations and reviewing industry publications.

• Implemented streamlined processes for improved client care management, resulting in increased client retention rates.
• Collaborated with cross-functional teams to develop comprehensive solutions for complex client issues.
• Managed high-priority accounts, ensuring prompt resolution of inquiries and exceptional service delivery.
• Developed and maintained strong relationships with clients through regular communication and personalized attention.
• Conducted thorough assessments of client needs, developing tailored action plans for optimal support.
• Analyzed client feedback to identify areas for improvement and implemented necessary changes to enhance the overall customer experience.
• Contributed to company growth by identifying opportunities for upselling or additional services within existing accounts.
• Drove customer loyalty by proactively offering tailored solutions based on each individual''s unique circumstances.
• Arranged transportation and documented details of discharge transition plans.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Established and maintained relationships with key stakeholders.
• Utilized grant writing skills to secure additional program funding.