Harrison Ezeigbo
Niagara Falls,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tegsol Consulting Limited
01.2024 - Current
- Used excellent verbal and written communication skills to interact with customers and provide accurate information to them
- Documented customer interactions and transactions, recording details of inquiries, complaints, and comments
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Store Associate
Addide Superstore
09.2022 - 11.2023
- Provided excellent customer service by assisting customers with their inquiries, finding products, and offering recommendations
- Ensured products were properly displayed, stocked, and organized on shelves, racks, or displays to enhance the shopping experience
- Assisted in inventory control, including receiving, unpacking, and restocking merchandise, and conducting regular store checks
- Actively engaged with customers to promote products and meet sales targets
Server
Kilimanjaro
09.2021 - 08.2022
- Ensured constant neatness and standard hygiene within the workspace.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered food to tables promptly.
Education
Graduate Certificate - Social Media Management
Niagara College
08.2024
Bachelor of Arts - History And Diplomatic Studies
Christopher University
Ogun, Nigeria08.2020
Skills
- Ability to work under less supervision
- Excellent communication and interpersonal skills
- Innovative thinker, team player, and believer in idea-sharing
- Committed to personal learning growth and development
- Good time management
- Store maintenance
Additional Information - References
• George Jinadu (Managing Consultant) "Tegsol Consulting Ltd" Contact: george@tegsolconsulting.com
• Ofili Anthonia (Co-Worker) "Addide Superstore" Contact: ofiliifeoma27@gmail.com
• Chiamaka Celestine (Co-Worker) "Kilimanjaro" Contact: jovetcelestine@gmail.com
Availability
•MONDAY 5 PM-11 PM •TUESDAY 5 PM-11 PM •WEDNESDAY 6 PM-11 PM •THURSDAY 6 PM-11 PM •FRIDAY 9 AM-11 PM, •SATURDAY 9 AM-11 PM •SUNDAY 9 AM-11 PM
Certification
- New Horizons, 08/2022, 12/2022, Digital Marketing Professional
- National Youth Service Corps (NYSC), 09/2021, 08/2022, Youth Corper
Timeline
Customer Service Representative
Tegsol Consulting Limited
01.2024 - Current
Store Associate
Addide Superstore
09.2022 - 11.2023
Server
Kilimanjaro
09.2021 - 08.2022
Graduate Certificate - Social Media Management
Niagara College
Bachelor of Arts - History And Diplomatic Studies
Christopher University
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