Summary
Overview
Work History
Education
Skills
Languages
Timeline
RegisteredNurse

AMRITA AULAKH

Brampton,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Majorel Inc.
04.2022 - 11.2022
  • Assisted customers over the phone with warm and professional attitude
  • Interacted with customers through live chat
  • Documenting customer issues and after call notes
  • Handled billing issues and order inquiries.

Office Administrator

JS5 Inc
  • Receiving and prioritizing telephone calls, visitors, and incoming mail
  • Managing invoices and scheduling appointments
  • Preparing documentation to hand over to truck drivers
  • Compiling data from various customers and employees
  • Collecting and filing the documentation from all truck drivers
  • Maintain inventories of material, part, and products.

Gas Station Supervisor

Esso-Brampton
09.2020 - 08.2021
  • Handling cash and Debit/Credit transactions
  • Interacting with customers, updating them on new products and promotions
  • Managing inventory, supervising, and training new team members
  • Requisitioning supplies as required, providing reports to the management on the supplies and products that need to be requisitioned.

Customer Service Representative

Esso-Brampton
03.2020 - 09.2020

Customer Service Representative

Esso-Woodbridge
08.2019 - 02.2020

Education

Graduate Certificate in Chronic Disease Management in Nursing -

SENECA COLLEGE
KING CITY, ON
08.2020

Graduate Certificate in Nursing Leadership and Management in Nursing -

SENECA COLLEGE
KING CITY, ON
12.2019

Bachelor's Degree in Nursing -

GOVERNMENT COLLEGE OF NURSING
AMRITSAR, PUNJAB
09.2018

Skills

  • Experience of extensive customer service, supervision skills
  • Strong leadership skills with ability to work cohesively as an effective team member and team supervisor
  • Able to communicate fluently in English, Hindi, and Punjabi effectively and professionally with a positive attitude and friendly personality at all times
  • Proficient in Microsoft Office (Word, PowerPoint, and Excel)
  • Ability to work in fast-paced environments, excellent at multitasking
  • Ability to communicate well with a wide range of diverse personalities, excellent supervision skills and staff management approach
  • Highly reliable; can be counted on to get the job done and meet the deadlines
  • Motivated, an excellent team player and willing to learn more and keen desire to teach others
  • Results and detail oriented; ability to overcome obstacles to achieve goals with a steadfast "can do" attitude
  • Process Improvements
  • Understanding of medical ethics

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Majorel Inc.
04.2022 - 11.2022

Gas Station Supervisor

Esso-Brampton
09.2020 - 08.2021

Customer Service Representative

Esso-Brampton
03.2020 - 09.2020

Customer Service Representative

Esso-Woodbridge
08.2019 - 02.2020

Office Administrator

JS5 Inc

Graduate Certificate in Chronic Disease Management in Nursing -

SENECA COLLEGE

Graduate Certificate in Nursing Leadership and Management in Nursing -

SENECA COLLEGE

Bachelor's Degree in Nursing -

GOVERNMENT COLLEGE OF NURSING

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AMRITA AULAKH