HARPREET MANCHANDA
SCARBOROUGH,ON
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
6
6
years of professional experience
Work History
Front Store Supervisor
Shoppers Drug Mart
04.2021 - Current
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Trained new employees on store policies, procedures, and sales techniques, contributing to their success in the role.
- Maintained store standards to optimize customer experience and to drive customer traffic.
- Supervised store opening and closing procedures, including the making of bank deposits.
- Improved inventory management through regular stock audits and effective communication with suppliers.
Security Officer Supervisor
Neptune Security
04.2022 - 05.2023
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cashier/Merchandiser Supervisor
Shoppers Drug Mart
05.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Mortgage Loan Officer Assistant
LIC Housing Finance
05.2019 - 11.2019
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
Education
Certificate - MORTGAGE AGENT COURSE
REMIC
03-2025
COLLEGE DIPLOMA - Business Management
Humber Institute of Technology And Advanced Learning
Toronto, None05-2021
Skills
- Goal oriented
- Problem-Solving
- Negotiation
- Customer Service
- Attention to Detail
- Time Management
- Communication Skills
- Flexible and Adaptable
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Security Officer Supervisor
Neptune Security
04.2022 - 05.2023
Front Store Supervisor
Shoppers Drug Mart
04.2021 - Current
Cashier/Merchandiser Supervisor
Shoppers Drug Mart
05.2020 - 03.2021
Mortgage Loan Officer Assistant
LIC Housing Finance
05.2019 - 11.2019
Certificate - MORTGAGE AGENT COURSE
REMIC
COLLEGE DIPLOMA - Business Management
Humber Institute of Technology And Advanced Learning
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