NILIMA PATEL
Halifax,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Front Store Supervisor
Lawtons Drug Store
Halifax, NS
01.2024 - Current
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Improved inventory management through regular stock audits and effective communication with suppliers.
- Enhanced customer satisfaction by efficiently managing front store operations and addressing concerns promptly.
- Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
- Responsible for cash office duties
- Balancing cash receipts at the close of day.
Post office clerk
Lawtons Drug Store
Halifax, NS
10.2021 - 12.2023
- Perform a variety of sales/customer service activities to ensure complete customer satisfaction
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Process financial transactions (cash, cheques, debit & credit card payments)
- Operate a computer point of sale system
- Conduct merchandizing and inventory control
- Maintain a high level of postal products, services and delivery knowledge.
Crew Trainer- (Cook)
McDonald's Restaurants
Dartmouth, NS
12.2019 - 10.2021
- Maintained a safe and clean environment to ensure 100% customer satisfaction
- Cash handling, reconciling cash and daily paperwork
- Trained other employees in customer service, food safety, and performance requirements.
- Managed kitchen operations, people customer service and compliance
- Ensuring all staff are following health, safety and security codes.
Accounting Assistance
Haree Star Infrastucure Pvt Ltd
08.2018 - 10.2019
- Tax and business advisory services
- Purchase Orders to suppliers, invoicing, & staff Payroll
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Accountant & Administrative Assistance
Gupta & Associates
04.2016 - 01.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Education
Bachelor Of Commerce - Accounting, Economics & Communication
Gujarat University
Gujarat,India.01.2015
Skills
- Operational Efficiency
- Staff Training and Development
- Goal Setting and Achievement
- Health and safety compliance
- Makeup retail sales
- Time Management
- Complex Problem-Solving
- Office Administration
- Data Entry
- Customer Relationship Management
- Complaint Handling
Languages
English
Gujarati
Hindi
Status In Canada
Permanent resident
Availability
Full time available
Timeline
Front Store Supervisor
Lawtons Drug Store
01.2024 - Current
Post office clerk
Lawtons Drug Store
10.2021 - 12.2023
Crew Trainer- (Cook)
McDonald's Restaurants
12.2019 - 10.2021
Accounting Assistance
Haree Star Infrastucure Pvt Ltd
08.2018 - 10.2019
Accountant & Administrative Assistance
Gupta & Associates
04.2016 - 01.2018
Bachelor Of Commerce - Accounting, Economics & Communication
Gujarat University