Roselyn Mangada
Surrey,British Columbia
Summary
Dynamic professional with a proven track record at Shoppers Drug Mart, excelling in customer service and loss prevention strategies. Recognized for enhancing customer satisfaction and mentoring staff, I leverage strong problem-solving abilities and attention to detail to drive sales and optimize store operations. Committed to fostering a positive team environment.
Overview
12
12
years of professional experience
Work History
Front Store Supervisor
Shoppers Drug Mart
Surrey, BC
08.2022 - Current
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
- Managed inventory levels and restocked shelves to maintain optimal stock.
- Organized promotional displays to improve overall customer experience.
- Monitored cash register operations for accuracy and efficiency.
- Updated POS systems with supplier pricing information accurately.
- Performed daily opening and closing duties to uphold operational standards.
- Ensured adherence to safety protocols according to health regulations.
- Handled payment processing, providing receipts and change accurately.
- Supervised daily front store operations and staff activities.
Customer Service Supervisor
TJX Homesense
Surrey, BC
10.2013 - 08.2022
- Supervised customer service team, ensuring delivery of high-quality support.
- Trained staff on product knowledge and customer engagement techniques.
- Identified process improvement areas and developed strategies for enhancement.
- Assisted customers with inquiries and resolved complaints promptly.
- Maintained accurate records of customer interactions for future reference.
- Established rapport with customers and team members to foster a positive work environment.
- Coordinated with management to implement new service initiatives effectively.
- Communicated changes in policy or procedure to relevant departments.
Education
Some College (No Degree) - Computer Technology
Philippines Science And Technology Centers
04-1999
Some College (No Degree) - Bachelor of Business Management
University of The East
01-1996
High School Diploma -
Mecauayan College
01-1995
Skills
- Cash handling accuracy
- Loss prevention strategies
- Sales promotion techniques
- Operational efficiency
- Multitasking skills
- Adaptability and flexibility
- Employee training and development
- Customer service excellence
- Attention to detail
- Problem solving abilities
Education
other
Personal Information
Timeline
Front Store Supervisor
Shoppers Drug Mart
08.2022 - Current
Customer Service Supervisor
TJX Homesense
10.2013 - 08.2022
Some College (No Degree) - Computer Technology
Philippines Science And Technology Centers
Some College (No Degree) - Bachelor of Business Management
University of The East
High School Diploma -
Mecauayan College
Similar Profiles
Lucas RobinsonLucas Robinson
Merchandiser at Shoppers Drug MartMerchandiser at Shoppers Drug Mart
SARAH PELSHEASARAH PELSHEA
Pharmacy Assistant at Shoppers Drug MartPharmacy Assistant at Shoppers Drug Mart
Sarah PerciballiSarah Perciballi
Pharmacy Assistant at Shoppers Drug MartPharmacy Assistant at Shoppers Drug Mart
Aya ElhagehassanAya Elhagehassan
Customer Service at Shoppers Drug MartCustomer Service at Shoppers Drug Mart
Kajal KajalKajal Kajal
Warehouse Associate at Rob GoodsellWarehouse Associate at Rob Goodsell