Harpreet Kaur
Niagara Falls,ON
Summary
Senior Web Developer and Technical Customer Support Specialist with a knack for leading and solving complex problems. Proven track record in delivering high-impact projects and providing top-tier support. A versatile professional with strong leadership and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Problem Solver
Amazon
08.2022 - 03.2024
- Reduced time spent on recurring issues by creating standardized procedures and documentation for troubleshooting common problems.
- Improved problem-solving processes by analyzing complex issues and implementing effective solutions.
- Leveraged technology to troubleshoot and track issues efficiently.
- Employed excellent discovery skills to match customer needs with solutions.
- Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
- Managed high call volume with exceptional professionalism, ensuring timely resolutions for customers.
Senior Front End Developer
Solutions Tree
06.2017 - 01.2021
- Proficient in creating visually captivating, user-centric web interfaces with a focus on modern design principles
- Drove website speed and efficiency enhancements through optimized coding, resulting in reduced load times and an elevated user experience
- Led client consultations for feature requirements and feasibility discussions, simultaneously spearheading performance enhancements for legacy projects
- Revolutionized page speed and scalability through innovative integration of HTML, JavaScript, and React.
Technical Customer Support Specialist
Teleperformance
06.2016 - 03.2017
- Resolved diverse technical issues related to hardware, software, and client products.
- Maintained a positive and customer-centric approach, ensuring expert problem-solving.
- Utilized database skills for efficient tracking, documentation, and retrieval of information.
- Demonstrated broad knowledge of iOS, MacOS, and comparable technologies.
- Proactively promoted additional products and services, contributing to upsell targets.
- Collaborated as a reliable team player in fast-paced customer support environments.
- Reduced call wait times by effectively managing incoming support requests.
Education
Post Graduate Diploma in Computer Software and Database Development -
Lambton College
Mississauga, Ontario08.2023
Masters of Computer Application -
Rayat Bahra Group of Institutions
India05.2016
Skills
- Web Design
- Front-end Languages and API integration
- Hardware knowledge
- Remote Support
- Ticketing System Experience
- Technical Support
- Order Fulfillment
- Problem Identification
- Quality Control
- Multitasking
- Data Management
- Understanding Customer Needs
Timeline
Problem Solver
Amazon
08.2022 - 03.2024
Senior Front End Developer
Solutions Tree
06.2017 - 01.2021
Technical Customer Support Specialist
Teleperformance
06.2016 - 03.2017
Post Graduate Diploma in Computer Software and Database Development -
Lambton College
Masters of Computer Application -
Rayat Bahra Group of Institutions
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