Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Harpreet Kaur

London,ON

Summary

Senior Web Developer and Technical Customer Support Specialist with a knack for leading and solving complex problems. Proven track record in delivering high-impact projects and providing top-tier support. A versatile professional with strong leadership and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Problem Solver

Amazon
St. Thomas, ON
08.2022 - Current
  • Reduced time spent on recurring issues by creating standardized procedures and documentation for troubleshooting common problems.
  • Improved problem-solving processes by analyzing complex issues and implementing effective solutions.
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Employed excellent discovery skills to match customer needs with solutions.
  • Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
  • Managed high call volume with exceptional professionalism, ensuring timely resolutions for customers.

Senior Front End Developer

Solutions Tree
06.2017 - 01.2021
  • Proficient in creating visually captivating, user-centric web interfaces with a focus on modern design principles
  • Drove website speed and efficiency enhancements through optimized coding, resulting in reduced load times and an elevated user experience
  • Led client consultations for feature requirements and feasibility discussions, simultaneously spearheading performance enhancements for legacy projects
  • Revolutionized page speed and scalability through innovative integration of HTML, JavaScript, and React.

Technical Customer Support Specialist

Teleperformance
06.2016 - 03.2017
  • Resolved diverse technical issues related to hardware, software, and client products.
  • Maintained a positive and customer-centric approach, ensuring expert problem-solving.
  • Utilized database skills for efficient tracking, documentation, and retrieval of information.
  • Demonstrated broad knowledge of iOS, MacOS, and comparable technologies.
  • Proactively promoted additional products and services, contributing to upsell targets.
  • Collaborated as a reliable team player in fast-paced customer support environments.
  • Reduced call wait times by effectively managing incoming support requests.

Education

Post Graduate Diploma in Computer Software and Database Development -

Lambton College
Mississauga, Ontario
08.2023

Masters of Computer Application -

Rayat Bahra Group of Institutions
India
05.2016

Skills

  • Web Design
  • Front-end Languages and API integration
  • Hardware knowledge
  • Remote Support
  • Ticketing System Experience
  • Technical Support
  • Order Fulfillment
  • Problem Identification
  • Quality Control
  • Multitasking
  • Data Management
  • Understanding Customer Needs

Volunteer Experience

  • Restaurant Project, 04/01/22, Collaboratively engineered a front-end project as part of my Post Graduate Study in Computer Software and Database Development at Lambton College, Mississauga, showcasing strong teamwork and web development skills.
  • Grocery Project, 07/01/22, Spearheaded web page mock-up design in a group setting, orchestrating collaborative design discussions, implementing HTML/CSS concepts, and employing Photoshop tools for a cohesive team work.
  • Skill Excellence project, 08/01/23, Directed a group project during my Postgraduate Course, developing a LinkedIn-inspired website for newcomers to discover future opportunities. Orchestrated design improvements through team discussions, executed code using React and Node.js, and integrated APIs in a collaborative team effort.

Timeline

Problem Solver

Amazon
08.2022 - Current

Senior Front End Developer

Solutions Tree
06.2017 - 01.2021

Technical Customer Support Specialist

Teleperformance
06.2016 - 03.2017

Post Graduate Diploma in Computer Software and Database Development -

Lambton College

Masters of Computer Application -

Rayat Bahra Group of Institutions

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Harpreet Kaur