Harpinder Singh Dhaliwal
Etobicoke
Summary
A goal-driven sales professional with a strong affinity for the automotive sector, eager to contribute my skills and experience to drive sales achievements within a dynamic car dealership environment.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
KD Auto
11.2022 - 08.2024
- Proficiently handled inbound calls, adeptly resolving customer inquiries.
- Ability to address customer complaints and concerns, ability to solve while maintaining precise and organized records of customer details and vehicle service histories.
- Taking phone calls and explaining customers about the packages available and negotiating according to customers need.
Warehouse Supervisor/Dispatcher
Rayette Forest Products
09.2020 - 08.2022
- Engage with customers proactively to understand their needs and provide assistance while offering personalized support and guidance to address inquiries, requests, and concerns promptly and effectively.
- Manage incoming and outgoing calls pertaining to delivery inquiries, vehicle breakdowns, and unforeseen issues.
- Address customer queries and concerns with efficiency and professionalism, ensuring timely resolution and maintaining service excellence.
Field/Zone Supervisor
Securitas Security
08.2018 - 05.2020
- Consistently provided exceptional customer service to clients while upholding job standards.
- Effectively managing inbound and outbound calls while maintaining detailed daily logs.
- Addressing customer needs with effective solutions and actively monitoring customer feedback.
Education
OMVIC
Post-Graduation - Quality Engineering
Lambton College of Applied Arts And Technology
08.2018
Bachelors of Technology - Mechanical Engineering
Punjab Technical University
04.2016
Skills
- Strategical thinking
- Leadership skills
- Conflict resolution
- Negotiation skills
- Problem solving
- Analytics
- Strong communication
- Excellent customer service
- Multilingual
- Goal oriented
Timeline
Front Desk Associate
KD Auto
11.2022 - 08.2024
Warehouse Supervisor/Dispatcher
Rayette Forest Products
09.2020 - 08.2022
Field/Zone Supervisor
Securitas Security
08.2018 - 05.2020
Bachelors of Technology - Mechanical Engineering
Punjab Technical University
OMVIC
Post-Graduation - Quality Engineering
Lambton College of Applied Arts And Technology
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