Summary
Overview
Work History
Education
Skills
Timeline
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Harpinder Playford

Milton,ON

Summary

Enthusiastic and customer-focused fitness professional with a Diploma in Fitness & Health Promotion and experience in membership sales, client onboarding, and front-desk operations. Skilled at building rapport with clients, explaining programs clearly, and motivating individuals to reach their goals. Confident handling sales transactions, scheduling, and administrative tasks in fast-paced environments while maintaining a welcoming and energetic atmosphere. Passionate about health, teamwork, and creating positive member experiences.

Overview

3
3
years of professional experience

Work History

Physiotherapy Assistant (volunteer)

CBI Health
02.2025 - 05.2025
  • Guided clients in exercises with clear cueing, motivation, and support.
  • Suggested safe progressions/regressions based on client needs.
  • Prepared equipment, sanitized rooms, and ensured a welcoming environment.

Clinic Admin/ Physio Assistant

Stretch Health Canada
01.2025 - 04.2025
  • Educated clients on services and sold memberships/packages.
  • Managed front desk, scheduling, billing, and intake forms.
  • Conducted follow-up calls/emails to encourage sign-ups and retention.
  • Assisted in exercises, providing progressions/regressions and motivating clients.
  • Supported therapists, prepared treatment rooms, and maintained a welcoming, clean clinic.

Team Member

Tim Hortons
11.2023 - 04.2025
  • Delivered fast, friendly service and built strong customer relationships.
  • Upsold and promoted products, strengthening sales and persuasion skills.
  • Accurately processed high-volume cash and POS transactions.
  • Supported opening/closing, restocking, and cleanliness standards.

English Teacher

Macro Global
10.2022 - 03.2023
  • Supported small groups and one-on-one students, building patience and communication skills.
  • Helped set up activity stations and encouraged participation

Education

Fitness And Health Promotion

Fanshawe College of Applied Arts And Technology
London
04-2025

High School Diploma -

St. Xavier's School
Mansa, Punjab
05-2023

Skills

  • Membership Sales & Upselling
  • Customer Service Excellence
  • Front Desk Operations: Reception, scheduling, booking/rescheduling, check-in/out, phones & email etiquette
  • Client Onboarding: Guiding new members through intake forms, agreements, and first-visit orientation
  • Exercise Support
  • Time Management & Multitasking
  • Social Media & Digital Communication
  • Cleanliness & Organization

Timeline

Physiotherapy Assistant (volunteer)

CBI Health
02.2025 - 05.2025

Clinic Admin/ Physio Assistant

Stretch Health Canada
01.2025 - 04.2025

Team Member

Tim Hortons
11.2023 - 04.2025

English Teacher

Macro Global
10.2022 - 03.2023

Fitness And Health Promotion

Fanshawe College of Applied Arts And Technology

High School Diploma -

St. Xavier's School

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Harpinder Playford