Harnoor Kathuria
Brampton,ON
Summary
Creative and improvement-driven Logistics Intern uses expertise in programming software to generate tangible service support. Passionately pursues user-friendly solutions to system complications. Exceptional customer service advocate with informed awareness of routine and complex issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrator
Urban Barn
01.2023 - Current
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Improved workplace efficiency with regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Managing approximately 30 profiles through calls, emails and faxes per day from existing and new customers.
Beauty Advisor
L'Oreal Paris USA
02.2021 - 10.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales per day and improved their customer service efficiency and goals by 95%.
- Processed payments, entering sales in register for prompt customer service.
Customer Care Manager
Walmart Canada
05.2019 - 10.2022
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved Walmart card sales everyday and helped company through overall achieving their sales goals by 90%.
- Established performance and service goals and held associates accountable for individual performance.
Education
Bachelor of Science - Mathematics
YORK UNIVERSITY
Toronto, ON04.2025
Associate of Science - Computer Science
Columbia College
Vancouver, BC01.2021
Skills
- Time Management
- Database entry
- Python
- Java
- R coding
- SAP
- Salesforce CRM
- Bookkeeping/ Quickbooks
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Salesforce Administrator, Udemy Inc
- Digital Marketing Certification, Udemy
- EMT - Emergency Medical Technician
Additional Information
Testing, Sales, User Support, Page layout, Customization, Web Developing.
Familiarity with front end technology ( HTML, JAVASCRIPT)
Expertise in Python with knowledge of at least one Python Framework.
EXTRA CURRICULAR
- One- To- One interaction with Delegation Of Senior Executives Of RBC Royal Bank.
Timeline
Office Administrator
Urban Barn
01.2023 - Current
Beauty Advisor
L'Oreal Paris USA
02.2021 - 10.2022
Customer Care Manager
Walmart Canada
05.2019 - 10.2022
Bachelor of Science - Mathematics
YORK UNIVERSITY
Associate of Science - Computer Science
Columbia College
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