Sierra Bell
Brampton
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Motivated to maintain customer satisfaction and contribute to company success. Solid team player with a positive demeanor.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Logistics Administrator
Urban Barn
11.2024 - Current
- Collaborated with cross-functional teams to optimize supply chain operations and achieve company objectives.
- Improved order processing efficiency by automating data entry and streamlining workflows.
- Resolved logistical issues promptly, minimizing disruptions to business operations and maintaining strong relationships.
- Maintained detailed records of shipments, tracking progress from order placement to final delivery.
- Managed functional areas of logistics.
- Used SAPsoftware for improved visibility into supply chain processes, enabling proactive adjustments as needed.
- Overseen & managed multiple store & warehouse locations across Ontario.
Room Attendant
Great Canadian Casino Resort Hotel
06.2024 - 11.2024
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel's overall appearance and appeal for both new and returning guests alike.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Retail Service Representative
Sobeys Inc
02.2011 - 05.2020
- Process store claims through SAP system
- Assembled completed orders and processed accurate payments
- Tracked sales and service activities and prepared daily reports for management review
- Fulfilled store owners special requests for merchandise
- Communicated with dispatch trucking company for accurate delivery times
- Filing & other administrative duties
Seasonal Sales Associate
The Hudson's Bay
10.2011 - 01.2012
- Assisted customers in finding and selecting products based on their needs
- Offered recommendations to customers, enhancing their shopping experience
- Handled returns and exchanges according to company policies
- Managed cash register, including processing credit card and cash payments
- Answered customer inquiries regarding product features, pricing, and availability
- Developed promotional material for sales events and seasonal offers
Cashier
No Frills
06.2008 - 11.2010
- Helped customers complete purchases, locate items and join reward programs
- Reconciled cash drawer at start and end of each shift, ensuring no errors
- Answered questions about store policies and addressed customer concerns
- Collected and authorized payments of guests
- Operated cash register for cash and credit card transactions with excellent accuracy
- Maintained clean working area to increase productivity
Education
High School Diploma -
St. Marguerite d'Youville Catholic Secondary School
Skills
- Communication
- Billing and Payment Processing
- Critical thinking
- Cash handling
- Data entry
- Customer relations
- Microsoft Excel
- Teamwork
- Telephone etiquette
- Customer support
Certification
Smart Serve Certified
Languages
English
Native or Bilingual
Timeline
Logistics Administrator
Urban Barn
11.2024 - Current
Room Attendant
Great Canadian Casino Resort Hotel
06.2024 - 11.2024
Seasonal Sales Associate
The Hudson's Bay
10.2011 - 01.2012
Retail Service Representative
Sobeys Inc
02.2011 - 05.2020
Cashier
No Frills
06.2008 - 11.2010
High School Diploma -
St. Marguerite d'Youville Catholic Secondary School
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