Harmeet Singh Khalsa
New Westminster,BC
Summary
Provides customers with targeted financial advice, service options and product recommendations to serve debt management needs. Effective at building and implementing plans for each person or organization. Proficient in factors affecting credit scores and strategies for financial recovery. Goal-oriented with forward-thinking and resilient mindset. Accurate, honest and detail-oriented in handling monies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Credit Counselor
CIBC
11.2022 - Current
- Calculate clients' available monthly income to meet debt obligations
- Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information
- Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans
- Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
- Estimate time for debt repayment, given amount of debt, interest rates, and available funds.
- Talking to others to convey information effectively.
- Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Accepting criticism and dealing calmly and effectively with high-stress situations.
- Analyzed clients'' credit reports to identify areas for improvement and potential solutions.
Technical Support Advisor 2
Concentrix
11.2021 - 08.2022
- Responding to customer's questions and queries, analyze, diagnose and resolve any problems or concerns by providing outstanding costumer service.
- Collaborating with other team members, developers and technicians to resolve customer issues, problems or concerns on timely and effective basis to enhance gaming experience.
- Using resources, technology, and problem-solving skills to troubleshoot gaming issues.
- Professionally resolving conflicts and barriers while appropriately escalating concerns that may jeopardize costumer's gaming experience.
- Taking ownership of customer issues to resolving and escalating them while providing accurate and prompt feedback both to customer and team mates.
- Working with costumers to solve various types of technology problems, including: hardware and software issues.
- Ensuring costumer's complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures.
- Increased team productivity with regular training sessions on emerging technologies and software updates.
Security Officer
Asteya Security
07.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Customer Service Associate
Walmart
10.2019 - 03.2023
- Providing positive customer experience, answering questions, offering product knowledge, guiding guests to correct isles, checking prices and providing carry out services
- Communicating with other associates to ensure floor coverage is maintained
- Handling online orders
- Maintaining stock inventory in excel
- Working in a manner to maximize sales by providing prompt, friendly customer service
- Contributing to safe, hazard free work environment through adhering to company policies and procedures and ensuring displays and fixture are secure.
- Trained staff on operating procedures and company services.
- Provided customer feedback to management and identified areas of improvement for products and services.
Education
International Business Diploma - Accounting And Finance
St. Lawrence College
Kingston, ON12.2020
GED -
Rabindranath Tagore University
Indore, India05.2018
High School Diploma -
Agarwal Public School
Indore, India03.2015
Skills
- Computer proficiency
- Problem solving abilities
- Adaptability
- Costumer service
- Time management
- Communication skills
- Collaboration talent
- Attention to details
- Decision making
- Multitasking
- Work ethic
- Credit Counseling
- Report monitoring
- Payment Processing
- Contract Preparation
Custom
yes
Personal Information
- Date of Birth: 04/08/97
- Marital Status: Single
Custom
- Photography
- Adventure Sports
- River rafting, Bungee jumping and Sky diving.
- Hiking
- Music
- Travelling
Languages
English
Full Professional
Timeline
Security Officer
Asteya Security
07.2023 - Current
Credit Counselor
CIBC
11.2022 - Current
Technical Support Advisor 2
Concentrix
11.2021 - 08.2022
Customer Service Associate
Walmart
10.2019 - 03.2023
International Business Diploma - Accounting And Finance
St. Lawrence College
GED -
Rabindranath Tagore University
High School Diploma -
Agarwal Public School
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