Kimia Sadat Hashemi Astaneh
North Vancouver,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Credit Counselor
CIBC
10.2022 - Current
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Received and submitted customer payments to further reduce open account balances.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Answered over 100 customer communications per day via telephone, email and web chat.
Project Manager
UPCI
01.2018 - 07.2022
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintained open communication by presenting regular updates on project status to customers.
English Translator
UPCI
08.2016 - 01.2018
- Referred to reference materials such as dictionaries, lexicons and encyclopedias to verify translation accuracy.
- Edited and proofread text to accurately reflect English language.
- Listened to speakers' statements to determine meanings and prepare translations, frequently using electronic listening systems.
- Translated legal and research materials from Farsi to English.
- Worked collaboratively to improve operations by offering ideas, identifying issues and respecting team members.
Medical Office Administrative Assistant
Morvarid Medical Imaging Center
09.2014 - 03.2015
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Education
Bachelor of Science - Mechanical Engineering
University of Tehran
Tehran, Iran01.2015
Skills
- Recordkeeping
- Event Setup
- Telephone Etiquette
- Data Entry
- Computer Skills
- Teamwork and Collaboration
- Document Management
- Knowledgeable in Medical Terminology
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Turkish
Professional Working
Timeline
Credit Counselor
CIBC
10.2022 - Current
Project Manager
UPCI
01.2018 - 07.2022
English Translator
UPCI
08.2016 - 01.2018
Medical Office Administrative Assistant
Morvarid Medical Imaging Center
09.2014 - 03.2015
Bachelor of Science - Mechanical Engineering
University of Tehran
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