Michael Alkali

• Advise and educate individuals or organizations on acquiring and managing debt
• Review client income, debts, and expenses in order to assess his/her financial situation, provide guidance, and form a plan for eliminating debt
• Review clients debt to identify creditors, terms and securities, and interest. Help clients set monthly budgets.
• Educate clients on financial topics, evaluate potential loans to form recommendations, and review client credit reports for mistakes and inaccuracies
• Work with client creditors to negotiate an agreed-upon plan for clients to pay off outstanding debts

• Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
• Managed account portfolio effectively, ensuring enhanced collection techniques were used successfully for delinquent accounts
• Hit 100% or more of my monthly targets for successful collections (worth $15,000 or more) , contributing to the overall financial health of the organization.
• Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
• Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Build strong client relationships, through regular communication
• Coordinate with Management and Account Managers to create customized sales plans for key clients

• Extensive understanding of Responsible Gambling and Customer Due Diligence within the gambling industry
• Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.
• Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
• Improved company's risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
• Testing and evaluating the effectiveness of internal controls and procedures in accordance with the regulation
• Collaborated with cross-functional teams to assess potential compliance issues related to new products, services, or technologies
• Maintained regulatory documentation, incident reports and regulatory submissions in appropriate systems location
• Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
• Identified potential areas of vulnerability, working closely with stakeholders to address concerns proactively.

• Constantly exceeded daily, monthly and quarterly sales targets of net principal written and value-added products on client loans
• Managed delinquent consumer accounts with various solution techniques and out-of-the-box solutions for customers
• Made at least 40 outbound sales dials a day to drive growth of branch

.

• Secured sales by providing recommendations to promote brand effectiveness and product benefits
• Generated incremental revenue to customers by upselling additional products and services.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.

• Increased website traffic by implementing effective search engine optimization strategies.
• Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
• Analyzed website data to identify areas of improvement, implementing changes that enhanced user experience.
• Developed engaging content for social media platforms, resulting in higher user engagement rates.