Kanwar Singh Waraich
Kelowna,Canada
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Detail-oriented Security Supervisor equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention.
Overview
3
3
years of professional experience
Work History
Security Supervisor
Commissionaires
04.2024 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Retail Store Manager
Chevron
01.2024 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Optimized store displays and appearance via strategic merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
SALES ASSOCIATE
Co-op
04.2023 - 01.2024
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Worked with fellow sales team members to achieve group targets
- Trained staff to have extensive product knowledge and upselling skills
- Positively impacted product relevance through careful distribution, merchandising and display techniques
- Resolved customer inquiries and complaints requiring management-level escalation
- Handled money according to company policy.
SECURITY GUARD
Scout Security
06.2022 - 06.2023
- Secured personnel and premises by inspecting buildings and patrolling property
- Addressed problems quickly and reported clear information while working under minimal supervision
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds
- Investigated reported incidents to protect company assets.
SALES REPRESENTATIVE
Seven Eleven
11.2021 - 06.2022
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Monitored customer order process and addressed customer issues.
SALES REPRESENTATIVE
Hudson Bay
09.2021 - 11.2021
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Contacted new and existing customers to outline benefits of products
- Fostered relationships with customers to expand customer base and retain business.
Education
Post-Baccalaureate Diploma - Marketing
Okanagan College
Kelowna, BC05.2017
Bachelor of Arts - Arts
Punjabi University
PatialaSkills
- Customer Service
- POS System Operation
- Cash Handling
- Security Practices
- Organizing and Categorizing
- System Administration
- Security Screening
- Safety and security procedures
- Patrol operations
- Safety and security regulations
- Employee Relations
Timeline
Security Supervisor
Commissionaires
04.2024 - Current
Retail Store Manager
Chevron
01.2024 - Current
SALES ASSOCIATE
Co-op
04.2023 - 01.2024
SECURITY GUARD
Scout Security
06.2022 - 06.2023
SALES REPRESENTATIVE
Seven Eleven
11.2021 - 06.2022
SALES REPRESENTATIVE
Hudson Bay
09.2021 - 11.2021
Post-Baccalaureate Diploma - Marketing
Okanagan College
Bachelor of Arts - Arts
Punjabi University
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