Harmandeep Kaur
Edmonton,Canada
Summary
Dynamic Food Service Supervisor with a proven track record at BarBurrito Restaurants Inc., excelling in customer engagement and team leadership. Enhanced customer satisfaction through strategic planning and effective problem resolution. Skilled in food safety practices and adept at managing operations, ensuring a clean environment and timely service delivery.
Possessing vigilant and dependable nature, equipped with foundational knowledge of safety protocols and emergency response. Understands importance of surveillance techniques and proficient in operating security equipment. Committed to ensuring safety and security while maintaining secure environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
BarBurrito Resturants Inc.
Edmonton, AB
07.2023 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Burrito Artist
Mucho Burrito
Edmonton, AB
08.2023 - 05.2025
- Assisted in inventory management, ensuring sufficient stock levels for continuous smooth operation.
- Increased sales by promoting special offers and upselling menu items to customers during transactions.
- Strengthened brand loyalty by engaging with customers on a personal level, remembering preferences and building rapport over time.
- Contributed to increased efficiency by prepping ingredients ahead of peak hours, reducing wait times for customers during busy periods.
- Maintained proper food safety practices by consistently monitoring product temperatures and sanitizing work surfaces according to regulations.
- Demonstrated adaptability when faced with unexpected situations or staffing shortages, stepping into various roles as needed to ensure seamless service delivery.
Security Guard
Blackbird Security
Edmonton, AB
05.2024 - 12.2024
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to detect suspicious activities or safety hazards.
- Responded promptly to incidents, providing immediate assistance and reporting issues.
- Collaborated with law enforcement during investigations to enhance security protocols.
- Trained new staff on safety procedures and emergency response protocols.
- Implemented access control measures, ensuring authorized entry only.
Education
BBA - Business Administration
Norquest College
Edmonton, AB04.2023
Skills
- Customer service and engagement
- Management team leadership
- Strong Verbal and Written Communication
- Time Management and Organization Skills
- Microsoft Office
- Time management
- Decision-making
- Work ethic
- Incident reporting
- Keen observer
- Emergency awareness
Languages
English - Full Professional
Hindi - Full Professional
Punjabi - Native or Bilingual
French - Elementary
Certification
- First Aid CPR/AED Level C (BL)
- CSA Std. Z1210-17 - Intermediate
Timeline
Security Guard
Blackbird Security
05.2024 - 12.2024
Burrito Artist
Mucho Burrito
08.2023 - 05.2025
Food Service Supervisor
BarBurrito Resturants Inc.
07.2023 - Current
BBA - Business Administration
Norquest College