Chinthana Kirumbara Liyanage
Summary
Committed and hardworking Hospitality professional with years of experience in event management & food service. Well-rounded leader with talent for managing events & supervising employees. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Tim Horton's
12.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
Sales Manager - International Events
Shangri-la Golf Resort Sri Lanka
03.2023 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Sales Manager - Conference & Events
Hilton Colombo Residences
10.2021 - 03.2023
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Attended industry events and conventions to expand sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
Banquet Sales Executive
Cinnamon Lakeside
04.2018 - 10.2020
- Streamlined the booking process for clients by creating a user-friendly online booking system.
- Developed strong relationships with key clients, resulting in repeat bookings and referrals.
- Leveraged exceptional organizational skills to coordinate logistics of multiple banquet events simultaneously, ensuring all deadlines and client expectations were met.
- Successfully upsold additional services such as audiovisual equipment rentals or specialty décor options, maximizing revenue potential per event booked.
Banquet Sales Coordinator
Grand Oriental Hotel
11.2016 - 12.2017
- Reduced costs through effective vendor negotiation skills while maintaining high-quality products/services required for events.
- Delivered personalized site tours for prospective clients, showcasing venue features and capabilities in a persuasive manner.
- Optimized event space utilization by creating detailed floor plans tailored to each event''s unique specifications.
Education
Higher National Diploma in Hospitality Management - Hospitality And Tourism Management
Sri Lanka Institute of Tourism & Hospitality Mgt.
Colombo, LK06-2016
Skills
- Customer engagement
- Customer service
- Attention to detail
- Organizational skills
- Team leadership
- Event Planning & Coordination
Languages
English
Professional Working
Certification
Food Safety Certification for food handler
Timeline
Food Service Supervisor
Tim Horton's
12.2023 - Current
Sales Manager - International Events
Shangri-la Golf Resort Sri Lanka
03.2023 - 11.2023
Sales Manager - Conference & Events
Hilton Colombo Residences
10.2021 - 03.2023
Banquet Sales Executive
Cinnamon Lakeside
04.2018 - 10.2020
Banquet Sales Coordinator
Grand Oriental Hotel
11.2016 - 12.2017
Food Safety Certification for food handler
Higher National Diploma in Hospitality Management - Hospitality And Tourism Management
Sri Lanka Institute of Tourism & Hospitality Mgt.
Similar Profiles
Maryam MalekghasemiMaryam Malekghasemi
Camp Counsellor at Tim Horton's Foundations CampsCamp Counsellor at Tim Horton's Foundations Camps
Cheyenne SuretteCheyenne Surette
Crew Member at Tim Horton'sCrew Member at Tim Horton's
Manpreet SandhuManpreet Sandhu
Team Member at Tim Horton'sTeam Member at Tim Horton's