GED -
Algonquin College
Ottawa, ON09.2023
Rajneet Kaur
Carrot River,SK
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Education
High School Diploma -
G.A.D Adarsh Institute
Punjab, India03.2021
Skills
- Quality Assurance Policies
- Staff Leadership
- Food and Beverage Service
- Critical Thinking
- Safety Training
- Complaint Resolution
- Microsoft outlook, word and excel
- Customer Service
- Efficient and Detail-Oriented
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Timeline
Food Service Supervisor
Tim Hortons
06.2023 - 03.2024
Team Member
Pizza Pizza
12.2022 - 08.2023
Customer Service Representative
Loblaws
01.2022 - 03.2024
Peer Recruiter
Loblaws
01.2022 - 03.2024
GED -
Algonquin College
High School Diploma -
G.A.D Adarsh Institute
Work History
Food Service Supervisor
Tim Hortons
Ottawa, ON
06.2023 - 03.2024
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Reviewed daily task list with employees and assigned tasks for completion.
Customer Service Representative
Loblaws
Ottawa, ON
01.2022 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Peer Recruiter
Loblaws
Ottawa, ON
01.2022 - 03.2024
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Facilitated job application processes for qualified candidates.
Team Member
Pizza Pizza
Ottawa, Ontario
12.2022 - 08.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Certification
- Security Guard
- WHMIS Certification
- FirstAid and CPR Certification
- Smart Serve
- Food and Safety Certification
References
References available upon request.
Overview
2
2
years of professional experience
1
1
Certificate
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